Ninja
Integration Specialist
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
APIIntegrationTechnical SupportSaaSE-commerceTroubleshooting
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Experience
- 2+ years
- Type
- Full-time
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We are looking for an Integration Specialist to manage and support integrations between Ninja, our brands, and external partners. The role focuses on onboarding, troubleshooting, and ensuring smooth day-to-day integration operations.
Key Responsibilities
- Manage the onboarding and activation of new and existing brands.
- Set up, configure, test, and maintain integrations.
- Coordinate with external partners on branch mapping, menu setup, configurations, and activation.
- Troubleshoot integration, API, menu sync, order flow, and availability issues.
- Monitor integration-related cancellations and identify recurring issues.
- Handle and follow up on high-impact and key-brand issues until resolution.
- Maintain accurate records and share recurring issues and improvement opportunities.
- 2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role.
- Good understanding of APIs and third-party integrations.
- Experience troubleshooting technical and integration-related issues.
- Experience working with external partners and cross-functional teams.
- Experience in E-commerce, Food Tech, Delivery, SaaS, or a similar industry is a plus.
Requirements
- •2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role
- •Good understanding of APIs and third-party integrations
- •Experience troubleshooting technical and integration-related issues
- •Experience working with external partners and cross-functional teams
Nice to Have
- •Experience in E-commerce, Food Tech, Delivery, SaaS, or a similar industry
Responsibilities
- •Manage the onboarding and activation of new and existing brands
- •Set up, configure, test, and maintain integrations
- •Coordinate with external partners on branch mapping, menu setup, configurations, and activation
- •Troubleshoot integration, API, menu sync, order flow, and availability issues
- •Monitor integration-related cancellations and identify recurring issues
- •Handle and follow up on high-impact and key-brand issues until resolution
- •Maintain accurate records and share recurring issues and improvement opportunities
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GCC Info
Company
Ninja offers comprehensive human resources and payroll management software. Their platform is designed to streamline operations for businesses operating within Saudi Arabia.