In Room Dinning Supervisor

Company Description

About Basiqat by Mantis

Basiqat by Mantis is an upcoming Luxury eco-resort in Riyadh, Saudi Arabia, operating under Mantis, part of the Accor Group.

Currently in its pre-opening phase, Basiqat by Mantis is preparing to introduce a distinctive hospitality experience that combines luxury, nature, sustainability, and authentic local culture.

As part of the global Accor family, we are committed to creating exceptional guest experiences while fostering an inclusive, collaborative, and inspiring workplace for our Heartists.

We are seeking passionate and dedicated professionals to join our pre-opening team and contribute to the successful launch of this unique destination.

Job Description

In-Room Dining Supervisor

Location: Riyadh, Saudi Arabia

Department: Food & Beverage – In-Room Dining

Employment Type: Full-Time

Reporting To: Assistant Food & Beverage Manager

Job Summary

Basiqat by Mantis is seeking a passionate, service-oriented, and highly organized In-Room Dining Supervisor to join our pre-opening Food & Beverage team.

The successful candidate will be responsible for supervising daily in-room dining operations, ensuring the highest standards of luxury hospitality, personalized service, food presentation, and guest satisfaction.

As a member of the pre-opening team, the In-Room Dining Supervisor will play an important role in establishing service procedures, preparing operational equipment, training Heartists, and ensuring the department is fully prepared to deliver a seamless and memorable dining experience from the resort's opening.

Key Responsibilities

In-Room Dining Operations & Service Excellence

• Supervise daily in-room dining operations to ensure efficient, professional, and personalized service.

• Ensure all guest orders are accurately received, processed, prepared, and delivered within established service standards.

• Oversee the setup, presentation, and delivery of in-room dining orders in accordance with luxury hospitality standards.

• Monitor service quality, food presentation, temperature, and order accuracy before delivery.

• Ensure proper handling of special dietary requirements, allergies, and personalized guest preferences.

• Coordinate timely collection of used trays, trolleys, and dining equipment from guest accommodations.

• Maintain high standards of cleanliness, hygiene, and organization in all in-room dining service areas.

• Ensure all operational procedures comply with approved Mantis and Accor brand requirements.

Luxury Guest Experience & Personalization

• Deliver warm, attentive, and discreet service that reflects the resort's luxury positioning.

• Anticipate guest needs and ensure personalized dining experiences.

• Handle guest requests, feedback, and complaints professionally and efficiently.

• Coordinate special dining arrangements, celebrations, romantic setups, and VIP amenities as required.

• Ensure guest preferences and special requests are communicated accurately to relevant departments.

• Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience.

• Promote a culture of genuine hospitality, attention to detail, and service excellence among Heartists.

Pre-Opening Operational Readiness

• Support the setup and implementation of the In-Room Dining department's operational procedures and service standards.

• Assist in preparing departmental checklists, service sequences, and standard operating procedures.

• Coordinate the setup and organization of in-room dining service stations, equipment, and supplies.

• Support the identification and preparation of operating supplies and equipment (OS&E) required for the department.

• Participate in menu familiarization, service rehearsals, and operational simulations before opening.

• Assist in establishing order-taking procedures, delivery standards, and service recovery guidelines.

• Support the recruitment, onboarding, and training of in-room dining Heartists.

• Work closely with the Food & Beverage management team to ensure all pre-opening milestones and operational readiness requirements are achieved.

Team Supervision & Heartist Development

• Supervise, guide, and motivate In-Room Dining Heartists during daily operations.

• Conduct daily briefings to communicate service priorities, guest preferences, and operational updates.

• Support the preparation of duty schedules and appropriate staffing arrangements.

• Provide on-the-job training in service etiquette, order-taking, product knowledge, and luxury service standards.

• Monitor Heartist performance and provide constructive feedback and coaching.

• Promote teamwork, professionalism, grooming standards, and a positive working environment.

• Support the Food & Beverage management team in maintaining effective communication and operational discipline.

Food & Beverage Coordination

• Maintain effective communication with Kitchen, Housekeeping, Front Office, and other relevant departments.

• Coordinate with the culinary team to ensure timely preparation and delivery of guest orders.

• Ensure accurate communication of menu items, availability, dietary requirements, and special requests.

• Monitor order flow and resolve operational delays promptly.

• Support coordination of VIP amenities, special occasions, and customized dining arrangements.

• Ensure all service equipment is handled properly and maintained in good condition.

Cost Control & Inventory Management

• Monitor the use of in-room dining supplies, equipment, and consumables.

• Assist with inventory checks and stock replenishment.

• Minimize breakage, waste, and unnecessary operational expenses.

• Ensure accurate billing, payment processing, and proper handling of guest charges.

• Support departmental cost-control initiatives without compromising service quality.

• Report equipment defects, shortages, and maintenance requirements promptly.

Health, Safety & Hygiene Compliance

• Ensure compliance with applicable food safety, hygiene, and sanitation requirements.

• Monitor proper food handling, transportation, and service practices.

• Ensure adherence to HACCP principles and relevant food safety procedures.

• Maintain safe and hygienic working conditions in service areas.

• Ensure proper cleaning and sanitization of service equipment, trays, and trolleys.

• Report food safety concerns, incidents, and operational risks to management.

• Support sustainability initiatives, including responsible waste management and efficient resource utilization.

Administration & Reporting

• Maintain accurate operational records, shift reports, and service checklists.

• Monitor guest feedback, service delays, and operational challenges.

• Assist in preparing departmental reports and performance updates.

• Ensure proper documentation of guest complaints, incidents, and corrective actions.

• Support internal quality inspections and service audits.

• Perform additional Food & Beverage duties as assigned by management.

Qualifications

Education & Experience

• Diploma or bachelor's degree in Hospitality Management, Food & Beverage Management, or a related field.

• Minimum 2–3 years of relevant experience in Food & Beverage service, preferably including in-room dining operations.

• Previous supervisory or team-leading experience within a hotel or resort is highly desirable.

• Experience within luxury hotels, resorts, or internationally recognized hospitality brands is preferred.

• Previous hotel or resort pre-opening experience is an advantage.

• Strong understanding of luxury in-room dining service standards, order-taking procedures, and guest service etiquette.

• Familiarity with hotel point-of-sale (POS) systems and in-room dining order management procedures.

• Experience in handling VIP guest requests, special dining arrangements, and service recovery situations is an advantage.

Skills & Competencies

• Excellent guest service and interpersonal skills.

• Strong leadership, team supervision, and coaching abilities.

• Excellent command of English; Arabic proficiency is highly desirable.

• Strong communication and coordination skills.

• Excellent attention to detail and commitment to luxury service standards.

• Ability to work efficiently under pressure while maintaining service quality.

• Strong organizational, multitasking, and time-management skills.

• Good knowledge of food and beverage products, menu presentation, and service techniques.

• Ability to handle guest complaints and resolve service issues professionally.

• Familiarity with POS systems and basic operational reporting.

• Proactive, reliable, and guest-focused approach.

• Strong teamwork and collaboration across operational departments.

• Flexibility to work shifts, weekends, and public holidays according to operational requirements.

• Adaptability to the demands of a pre-opening environment.

Additional Information

Why Join Basiqat by Mantis?

Joining Basiqat by Mantis means becoming part of an exciting pre-opening journey and contributing to the creation of a distinctive luxury hospitality destination in Riyadh.

As part of Mantis and the global Accor family, you will have the opportunity to:

• Be part of a dynamic and passionate pre-opening team.

• Contribute to establishing the foundations of a new luxury eco-resort.

• Grow professionally within an internationally recognized hospitality group.

• Experience a collaborative, inclusive, and people-focused working environment.

• Access learning and development opportunities within Accor.

• Enjoy applicable ALL Heartists employee benefits and recognition programs.

Our Commitment to Diversity & Inclusion

At Accor, we believe in creating an environment where everyone feels welcome, respected, and valued. We are committed to equal opportunities and fostering a diverse and inclusive workplace.

Join us and be part of the Basiqat by Mantis journey!