Housekeeping Manager

Description

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Leading and developing your team: Manage, coach, and inspire the Housekeeping team, fostering a culture of collaboration, accountability, and continuous improvement.
• Maintaining exceptional standards: Ensure that all guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, presentation, and quality, in line with IHG brand standards.
• Creating memorable guest experiences: Work closely with the Front Office and other operational departments to anticipate guest needs, accommodate special requests, and ensure personalised attention for VIPs, returning guests, and other valued visitors.
• Driving quality and consistency: Conduct regular inspections and quality assessments, identify opportunities for improvement, and implement procedures that safeguard the hotel’s standards and enhance the guest experience.
• Managing resources and inventory: Oversee the purchasing, storage, and distribution of linen, amenities, cleaning products, and equipment, ensuring efficient stock management while minimising waste and supporting the hotel’s sustainability initiatives.
• Taking financial responsibility: Contribute to the preparation and management of departmental budgets, monitor costs and productivity, and identify opportunities to improve operational efficiency without compromising quality.
• Ensuring health, safety, and compliance: Maintain a safe working environment by ensuring that all colleagues follow relevant health, safety, hygiene, and environmental regulations, as well as the hotel’s internal procedures.
• Collaborating across departments: Build strong working relationships with other Heads of Department to ensure seamless communication, effective planning, and an outstanding overall guest experience.
• Supporting operational excellence: Oversee deep-cleaning programmes, periodic maintenance activities, and special projects. Lead by example and support your team on the floor whenever operational demands require it.
• Developing talent and engagement: Identify training needs, support individual development, and create an environment in which colleagues feel valued, motivated, and empowered to deliver their best.

What We Need from You

• Minimum of 2-3 years total experience in the same position with proven training and team building skills.
• Ability to manage multiple projects and deadlines; works well under pressure.
• Results-oriented and able to make decisions and empower colleagues to ensure that they are exceeding guest expectations.
• Must speak fluent English
• (Arabic speaker is preferred).

What you can expect from us:

• We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.
• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
• IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.