Head Hostess

The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area

within the dining hall. The role ensures that all guests receive a warm and professional welcome, while

maintaining high standards of guest service and efficient guest flow.

The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent service and accurate information to guests. The role supports the Reception Manager in coordinating

reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes responsibility for reception activities in the manager’s absence.

1- Reception & Guest Experience

• Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.

• Maintain a visible presence at the reception area to support guest interactions and service standards.

• Provide guidance and information to guests regarding the dining hall concept, available vendors,

services, and events.

• Ensure guests receive prompt assistance and a positive first impression of the venue.

• Handle guest inquiries, requests, and concerns professionally, escalating issues to management when

required.

2. Hostess Team Supervision

• Supervise and guide the Hostess / Receptionist team during daily operations.

• Ensure hostesses maintain a professional appearance and follow established service standards.

• Provide support, direction, and coaching to team members to maintain excellent guest service.

• Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.

3. Reception Operations Management

• Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.

• Monitor the reception desk and ensure all guest-related processes are handled efficiently.

• Ensure reception areas remain organized, presentable, and welcoming at all times.

• Coordinate with floor staff and management to ensure guests receive the appropriate level of service.

4. Guest Feedback & Communication

• Encourage guests to provide feedback regarding their dining experience.

• Communicate guest feedback, suggestions, and service improvements to the Reception Manager and

management team.

• Support the continuous improvement of guest service standards.

Experience & Education

• Minimum 3–5 years of experience in hospitality, guest relations, or reception roles

• Previous experience in a supervisory or team leader role is preferred

• Experience in restaurants, hotels, or large dining venues is considered an advantage