Guest service agent

We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.

Key Responsibilities:

Welcome and assist guests in a friendly and professional manner

Perform check-in and check-out procedures using the property management system

Respond to guest inquiries and provide accurate information and support

Coordinate with other departments to ensure guest satisfaction

Handle guest complaints or feedback in a timely and effective way

Promote hotel services and facilities when appropriate

Qualifications:

Previous experience in hospitality or customer service is preferred

Strong communication and teamwork skills

Fluency in English and Arabic is required

Ability to work shifts, including weekends and holidays