General Services Operations Specialist

Role: General Services Operations Specialist

Location: Abu Dhabi, UAE

This position is for UAE Nationals only.

Role purpose:

• Ensuring that the day-to-day operations run smoothly and efficiently. Coordinate various tasks and processes to optimize productivity and

• maintain streamlined functions across departments in terms of all general services (Logistics, warehouse management, management of canteen, fleet

• management requests and stationary items and other GS administrative jobs.

• In addition to that, handling all GS MIS Reports issuance and updates.

Key accountabilities of the role:

• Provide administrative support to the Head of General Service & Operation Managers including drafting and typing letters, memos, and other documents.

• Monitor and respond to [email protected] emails and delegate service custodian in terms of Logistics, warehouse management, management of canteen, fleet management requests and stationary items.

• Raise Al Madar/ Sap Ariba PRs to prepare, verify and process all purchases, invoices or expenses for payments as well as maintaining expenditure records of GS - Operation.

• Reviews and verifies documents and forms for accuracy, completeness, and conformance to applicable rules.

• Assist in preparing monthly GS MIS reports such as: RCSA, Vendor payment update tracker, petty cash handling, Budget analysis, Survey analysis, sustainability reports and any additional reports requested by the management.

• Ability to develop and create unique presentations and present them to the relevant stakeholders once needed.

• Ensure to upload and update the GS shared folders for all MIS reports.

• Ensure timely delivery of desired products and services to the end users while encouraging competition between the suppliers within ethical boundaries.

• When calling for quotations and tendering, ensure that quotes/ tender is called from selected supplier from Bank Approved Supplier List.

• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

• Monitors the services deployed for both soft and hard service are aligned with the department goals and objectives.

• Analyze all opportunities and recommend ways to improve efficiency and reduce costs.

• Prepare reports and control the effective compilation, collection of information and data to enhance service operation.

• Investigates and resolves customer inquiries and complaints.

• Ensure policies, procedures and agreements are followed.

• Ensure that customer surveys are conducted and always observed to confirms the fulfillment of all business requirements are completed with satisfaction

Results required:

• Deal with all sections and branches with high cooperation.

• To take up more responsibilities and discharge them effectively and efficiently.

• Establish and maintain cooperative working relationships.

• Prepare accurate and comprehensive reports and meeting deadlines.

• To ensure all the task handled or received been completed successfully as per the TAT.

• Perform secretarial functions, including drafting and typing letters, memos and other documents

Specialist skills / technical knowledge required for this role:

• Communication skills, organizational ability, time management and planning skills