Front Office Intern (Japanese Speaking)
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Junior
- Type
- Full-time
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START YOUR JOURNEY WITH US
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
LOVE WHAT YOU DO EVEN MORE
At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.
We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
- A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
- Professional growth and mentorship guided by some of the region’s most accomplished hoteliers.
- Competitive salary and benefits, including on-property accommodation and full-board meals.
- Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
- Comprehensive medical and life insurance coverage.
- All the tools, resources, and support you need to excel every day.
OUR EXPECTATIONS FROM THE ROLE:
JOB SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
SCOPE / BUSINESS CONTEXT
- Intern position based at Al Maha, A Luxury Collection Desert Resort & Spa, Dubai.
- Number of Direct Reports - 0
- Titles of Direct Reports – N/A
CANDIDATE PROFILE
Experience:
- 1 year
Skills and Knowledge
- N/A
Education or Certification
- N/A
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Requirements
- •Japanese speaking proficiency
- •Ability to process guest check-ins and room assignments
- •Ability to handle various payment types (cash, checks, debit, credit)
- •Ability to resolve late and disputed charges during check-out
- •Strong communication skills to handle guest calls and requests
- •Ability to coordinate with Housekeeping and valet staff
- •Ability to run daily reports and identify special requests
- •Ability to balance receipts and count bank according to accounting specifications
Responsibilities
- •Process all guest check-ins by confirming reservations and issuing room keys
- •Process all payment types and resolve disputed charges
- •Answer, record, and process all guest calls, messages, and concerns
- •Coordinate with Housekeeping to track room readiness
- •Communicate parking procedures and dispatch bell/valet staff
- •Supply guests with directions and information regarding the property and local areas
- •Run daily reports for arrivals and departures
- •Complete designated cashier and closing reports in the computer system
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- Get your CV to the top of Marriott International's pile
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
Marriott International is a leading global hospitality company. It operates and franchises a wide range of hotel brands, serving travelers worldwide.