F&B Attendant
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
Your day-to-day
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
- Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
- Practice good customer relations and attend to customer complaints and queries satisfactorily.
- Ensure the Outlet is set-up for service and supervise for a smooth operation.
- Direct and supervise the service team to ensure that all duties are performed as per standards.
- Ensure that all employees have received adequate training to perform their duties.
- Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available.
- Ensure minimum wastage, breakage and spoilage.
- Actively use up selling techniques bye exceeding guest expectations and to increase revenue.
What We Need From You :
Ideally, you'll have some or all of the following competencies and experience we're looking for :
- Similar experience in a luxury hotel.
- A business-related degree or equivalent.
- Experience in effective learning and development methods.
- Ability to work in a fast-paced and diverse work environment.
- Strong interpersonal skills and excellent command of written and spoken English.
- Additional language is an added advantage.
- Strong organizational skills.
- Result-oriented and self-motivated along with a positive attitude.
What We Offer :
We’ll reward all your hard work with a competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Requirements
- •Similar experience in a luxury hotel
- •Business-related degree or equivalent
- •Experience in effective learning and development methods
- •Ability to work in a fast-paced and diverse environment
- •Strong interpersonal skills
- •Excellent command of written and spoken English
- •Strong organizational skills
- •Result-oriented and self-motivated with a positive attitude
Nice to Have
- •Additional language is an added advantage
Responsibilities
- •Perform all necessary tasks to service food and beverages according to hotel standards
- •Acquire in-depth knowledge of the food and beverage menu to advise guests
- •Practice good customer relations and handle complaints/queries
- •Ensure the outlet is set up for service and supervise smooth operations
- •Direct and supervise the service team to ensure standards are met
- •Ensure all employees have received adequate training
- •Organize, plan, and control supplies and maintain beverage stock records
- •Minimize wastage, breakage, and spoilage while using upselling techniques
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IHG is a global hospitality company. It manages and franchises a portfolio of hotel brands, serving travelers and guests around the world.