Apparel Group
Executive - Work Place Technology
🇦🇪 Dubai, UAE🏢 On-site
Hardware TroubleshootingNetwork InfrastructureIT SupportInventory ManagementSoftware LicensingICT
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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Technical Support and Troubleshooting
- Respond to hardware-specific issues related to physical devices like computers, printers, and mobile devices.
- Install, configure, and repair hardware and peripherals, ensuring device functionality.Network Infrastructure Support
- Assist in setting up and maintaining network hardware (e.g., routers, switches).
- Troubleshoot basic network connectivity issues, escalating advanced problems to the network team.Inventory and License Management
- Maintain inventory of physical IT hardware assets.
- Track the usage and condition of hardware; assist in software compliance as needed.Project and Initiative Support
- Support hardware-focused projects, such as device upgrades and deployments.
- Assist in hardware aspects of larger IT projects, coordinating with ICT for software elements.Collaboration and Escalation
- Work with technical staff on hardware issues, escalating software or complex issues to ICT.Employee Training and Support
- Provide training on hardware equipment, including device care and basic troubleshooting.
- Develop hardware-focused guides for user assistance.Continuous Learning and Development
- Stay updated on hardware trends, device advancements, and peripheral compatibility.
- Recommend new hardware tools or devices to improve system performance.For Executive ICT role:
Technical Support and Troubleshooting
- Address a full range of IT support issues, including hardware, software, and network troubleshooting.
- Resolve both device-level and application-level issues for integrated IT support.Network Infrastructure Support
- Oversee network infrastructure, managing configurations and security for reliable connectivity.
- Conduct advanced network troubleshooting, coordinating with specialized teams as necessary.Inventory and License Management
- Manage both hardware and software assets, ensuring compliance with software licensing.
- Coordinate with vendors on software renewals and organizational policy alignment.Project and Initiative Support
- Lead or coordinate IT projects, including software rollouts and network expansions.
- Assess project requirements, plan resources, and ensure smooth transitions in alignment with organizational IT strategy.Collaboration and Escalation
- Collaborate with both hardware and software specialists, resolving complex technical issues.
- Escalate only high-level issues, leveraging internal and external resources for solutions.Employee Training and Support
- Conduct training on software, IT policies, and security protocols, covering both hardware and software knowledge.
- Create comprehensive guides for users, covering IT equipment and application use.Continuous Learning and Development
- Stay informed on broad IT advancements, exploring new software, network technologies, and security practices.
- Recommend technology strategies to enhance system efficiency and user experience.
Requirements
- •Ability to troubleshoot hardware-specific issues (computers, printers, mobile devices)
- •Knowledge of network hardware setup (routers, switches)
- •Experience in inventory and license management
- •Ability to lead or coordinate IT projects and software rollouts
- •Knowledge of software compliance and vendor coordination
- •Ability to provide user training on IT policies and security protocols
Responsibilities
- •Install, configure, and repair hardware and peripherals
- •Assist in setting up and maintaining network hardware
- •Maintain inventory of physical IT hardware assets
- •Track hardware usage and condition
- •Support hardware-focused projects like device upgrades
- •Oversee network infrastructure configurations and security
- •Manage both hardware and software assets for licensing compliance
- •Conduct training on software, IT policies, and security
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Check Your CV
- See if your CV layout works for Apparel Group
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Apparel Group
5000+ employees
Apparel Group is a global fashion and lifestyle retail conglomerate. It operates a large portfolio of leading international brands across the Middle East, Africa, and India.