Director IT Solution Delivery (Mass Market Segment)

As part of the application process, you will be invited to complete a competency-based interview assessment. This will be through our partner called Sapia. Completion of this assessment is required for your application to progress.

The assessment is not time-bound, so please set aside sufficient uninterrupted time to complete it thoughtfully. When responding, use specific examples from your current or previous work experience that best demonstrate your experience and capabilities.

Key Accountabilities

1. Own predictable end-to-end IT delivery for demands, ensuring agreed business and product priorities are translated into achievable delivery commitments across multiple Agile squads, technology teams and partners.
2. Lead integrated planning and delivery cadence, including Program Increment (PI) Planning, refinement and reviews, ensuring squads are aligned to one integrated delivery plan and clear objectives.
3. Manage cross-squad and external dependencies, ensuring dependencies across technology teams, Network, vendors and other delivery functions are identified early, assigned clear ownership, tracked and escalated when required.
4. Lead integrated risk and impediment management, maintaining visibility of delivery risks and resolving or escalating systemic impediments that individual squads cannot address independently.
5. Drive delivery predictability, flow and quality, using PI metrics and delivery data to identify bottlenecks, improve forecasting and continuously improve delivery performance, without using velocity or Story Points to compare squads.
6. Orchestrate delivery across Agile, waterfall, vendor and external dependencies, creating transparency and coordination across different delivery models to achieve integrated outcomes.
7. Build strong cross-functional alignment across Product Management, Architecture, Engineering, Quality, Operations and external partners, enabling timely decisions and resolution of delivery issues while maintaining clear accountability boundaries.
8. Enable autonomous, high-performing squads, working with Scrum Masters to strengthen collaboration, remove systemic barriers and embed Agile-at-Scale ways of working without taking control of squad-level execution.
9. Drive continuous improvement across the delivery ecosystem, leading cross-squad Inspect & Adapt and ensuring improvement actions have clear ownership, are measurable and translate into better delivery outcomes

Qualifications, experience, skills and competencies

Qualifications:
Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, Engineering, Information Systems, Telecommunications, Business Technology or a related discipline, or equivalent relevant professional experience.

Experience:
• 12+ years of progressive experience in technology delivery, including significant leadership experience in complex, enterprise-scale product or digital delivery environments
• Leading end-to-end delivery across multiple Agile squads, with accountability for delivery predictability, capacity, dependencies, risks and outcomes.
• Operating within or establishing a product-led delivery model, translating product priorities and roadmaps into executable technology delivery commitments.
• Leading scaled Agile delivery, including integrated planning, Program Increment (PI) or equivalent planning cycles, cross-squad dependency management and continuous improvement.
• Establishing or transforming delivery ways of working, including coaching and upskilling teams and embedding greater autonomy, accountability and delivery discipline.
• Managing delivery across complex technology ecosystems, with multiple platforms, shared capabilities and internal/external dependencies.

Skills
• Enterprise & Systems Thinking: Connects business priorities, technology dependencies, capacity and delivery constraints across the end-to-end ecosystem, making decisions that optimise overall product delivery rather than individual teams or initiatives
• Servant Leadership & Empowerment: Creates clarity and accountability while empowering teams to own execution, removing systemic barriers and enabling autonomous squads to perform effectively
• Influence & Stakeholder Alignment: Builds alignment across Product, Architecture, Engineering and Delivery, constructively challenging assumptions, facilitating trade-offs and driving timely decisions without relying on hierarchical authority
• Transformation & Coaching Leadership: Leads change by introducing proven product-led delivery practices, coaching teams and leaders, challenging established ways of working and building sustainable organisational delivery capability.
• Fluent in English and Arabic is advantage