Director/Channel Management
At a Glance
- Category
- 💻 Technology
- Level
- C-Level
- Type
- Full-time
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The Director – Channel Management is responsible for defining and driving the strategic roadmap for the telecom contact center, CIM applications, Knowledge Management, IVR, covering technology, processes, people capabilities and Operations. This role ensures that platforms and operating model are optimized to deliver superior customer experience, operational efficiency, and support the company’s digital and omnichannel strategy.
Responsibilities
- •Define and drive the strategic roadmap for the telecom contact center
- •Oversee CIM applications, Knowledge Management, and IVR
- •Manage technology, processes, and people capabilities
- •Optimize platforms and operating models for customer experience
- •Ensure operational efficiency
- •Support the company’s digital and omnichannel strategy
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e& Group (formerly Etisalat) is a telecommunications and technology conglomerate offering mobile, fixed, and digital services. It serves customers across multiple countries.