Customer Service Executive.Operations.Aster Pharmacy 1 - Br of Aster Pharmacies Group LLC

Customer Service Executive Job Description

• Handle customer inquiries, complaints, and concerns promptly, professionally, and courteously.

• Assist customers with product information, pricing, promotions, and order processing.

• Engage with and assist customers waiting inside the store, ensuring they are attended to and guided appropriately.

• Be available on the sales floor to proactively support customers with their queries, requests, and overall store experience.

• Maintain accurate customer records and update customer information as required.

• Coordinate with pharmacists, store teams, and other internal departments to address customer needs and resolve issues effectively.

• Stay up to date with product knowledge, promotions, services, and relevant industry trends to provide accurate information to customers.

• Identify complex customer issues and escalate them to the appropriate department or supervisor for timely resolution.

• Follow company policies, procedures, customer service standards, and compliance requirements at all times.

• Work towards achieving customer service goals and targets while continuously developing customer-handling and communication skills through training and coaching.

• Demonstrate a positive, approachable, and customer-focused attitude at all times.

• Maintain a professional appearance and adhere to 100% grooming and personal presentation standards as per company guidelines.

• The role involves working in different shifts based on business requirements, including weekends and public holidays when scheduled.

• Employees will have one scheduled day off per week, based on the approved duty roster.

• Must be flexible and willing to work across different shifts and adapt to changing operational requirements.

• The role requires standing and being present on the store floor for extended periods to remain readily available to customers.

• Ensure customers are not left unattended and proactively approach customers who may require assistance.

• Maintain professional body language, communication, and etiquette while interacting with customers.

• Strong verbal communication skills in English are required. Hindi-speaking candidates are preferred.

• Ability to communicate effectively with customers from diverse backgrounds and handle multiple customer interactions in a fast-paced retail environment.

• Demonstrate patience, empathy, active listening, and problem-solving skills when handling customer requests or complaints.

• Represent the company professionally and contribute to delivering a positive and consistent customer experience.
Key Requirements

• Strong customer service and interpersonal skills.

• Good verbal communication skills in English; Hindi-speaking candidates are preferred.

• Customer-focused approach with a positive and professional attitude.

• Willingness to work in shifts and according to the store duty roster.

• Comfortable working on the sales floor and standing for extended periods.

• Flexible, adaptable, and willing to support business requirements.

• High standards of grooming, personal presentation, and professional conduct.

• Ability to work effectively with different teams and manage multiple customer requests.