Rentokil Initial
Customer Experience Specialist - Part Time
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
TelesalesCustomer SuccessAccount ManagementData AnalysisArabicEnglish
🌙 Saudi
At a Glance
- Category
- 📢 Marketing & Sales
- Level
- Mid-Level
- Experience
- 1+ years
- Type
- Full-time
Before You Apply
- See if your CV gets past the software before Rentokil Initial sees it
- Get every weak line rewritten
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Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.
The main job duties and responsabilties are:
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
- Has to be a Saudi Candidate
- Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
- At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
- Strong communication and telephone selling skills.
- Good command of English and Arabic.
- Medical Insurance Class A
- 22 vacation days per year
Requirements
- •Saudi Candidate
- •Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or related field preferred
- •At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management
- •Strong communication and telephone selling skills
- •Good command of English and Arabic
Responsibilities
- •Manage customer contacts to strengthen relationships and ensure retention
- •Collaborate with internal teams and external stakeholders
- •Support branches for retention and renewals to increase revenue via up-selling
- •Identify and resolve customer complaints within specific timelines
- •Identify alert customers with potential for account revival
- •Provide recommendations and suggestions to branches for improvement
- •Conduct regular reviews and terminate non-revival accounts
- •Analyze data to improve month-on-month performance and share monthly dashboards
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Before You Apply
- See if your CV gets past the software before Rentokil Initial sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
Benefits Package
🏠Housing
✈️Flights
🏥Medical
🎓Education
🚗Transport
💰Gratuity
🎯Bonus
📦Relocation
GCC Info
🌙 Saudi
Company
Rentokil Initial
5000+ employees
Rentokil Initial offers a range of services including pest control, hygiene solutions, and medical waste disposal for commercial and residential clients. They operate globally.