Coordinator- Central Production Facility - Dubai

Role Profile:

• Support the day-to-day quality and food safety function, ensuring products and processes comply with approved specifications, SOPs, HACCP, GMP, FSSC 22000, and Health and Safety requirements.

• Promote a strong culture of food safety, quality, personal safety, accountability, and continuous improvement across the facility.

• Maintain the Food Safety and Food Quality Policy and support effective monitoring of CCPs and other operational controls.

Key performance areas include, but are not limited to:

• Conduct routine online and offline quality and food safety inspections throughout the facility, including line and area audits.

• Verify compliance of raw materials, work-in-process, finished products, labels, date codes, storage, and dispatch activities against approved quality, food safety, and brand specifications.

• Monitor HACCP and CCP controls, GMP, personal hygiene, pest control, PPE compliance, housekeeping, cleaning verification, and adherence to operating procedures.

• Perform product attribute, dimensional, and sensory evaluations and support positive product release.

• Investigate and escalate quality issues, out-of-specification results, non-conformances, and customer complaints; coordinate corrective actions and verify their effectiveness.

• Maintain accurate quality records, check sheets, trackers, complaint data, KPI and CPMU records, and reports in company systems.

• Support internal audits and continuous improvement initiatives aimed at reducing complaints and improving product quality and food safety performance.

• Coordinate routine and ad hoc microbiological sampling, laboratory testing, retesting, follow-up, and result tracking.

• Verify internal calibration of equipment, including temperature probes and scales, in line with agreed schedules.

• Support new product launches, process validation, product monitoring, label creation or verification, post-production meeting checks, and positive product release activities.

• In the absence of the Quality Supervisor, assume responsibility for the supervisor’s quality activities and work independently with minimal supervision.

Health and Safety

• Understands the hazards in their area of responsibility & ensures the team are in safe working environment; Never walks away from unsafe action or condition.

• Understands his Health and Safety responsibilities and adheres to safe working practices (WI’s) Ensure compliance to relevant policies and procedures (i.e. PPE policy).

• Supports and encourages the reporting of near misses and complete near miss forms; Report accidents immediately to Management team.

Attitude and Behaviour

• Understands the work timings & shift patterns to work accordingly.

• Able to work under pressure and manage timely tasks based on priority. Be active, confident, genuine and professional in work & communication.

• Be an active & quick learner by understanding self-strengths and weak points. Use language to communicate & get the output as intended.

• Good teamwork relations with co-workers and managers. Keep and maintain positivity & respect in all aspect of work.

Key Relationships

• Be able to communicate work issues confidently and clearly across all levels of the business.

• Key relationships are with Team members, other Supervisors and Shift Managers on a daily basis.

• Liaise with the training team members.

• Liaise with QA team members.

Decision-making Authority

Take responsibility for quality decisions by completing risk assessments and providing supporting facts and figures to the Quality Supervisor or Site Quality Manager for disposition.

Qualifications and Requirements:

• Minimum of 2 years work experience in food safety, food quality field.

• Bachelor’s degree or equivalent formal qualification in Food Science, Food Technology, Microbiology, or a related field.

Skills and Knowledge:

• Good understanding of HACCP, GMP, food safety, Quality Management Systems, FSSC 22000 requirements, and CCP monitoring.

• Familiarity with microbiological sampling, laboratory coordination, and calibration verification.

• Strong attention to detail and accuracy.

• Good communication, influencing, and reporting skills.

• Ability to work independently and make risk-based quality decisions.

• Strong organizational, prioritization, time-management, and problem-solving skills.

• Proactive team player who can work effectively under pressure and adapt to shift requirements.

• Good computer skills, including Excel, Word, and reporting systems.