Commercial Services Officer
At a Glance
- Category
- 🚢 Logistics & Supply Chain
- Level
- Mid-Level
- Type
- Full-time
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Job Purpose:
The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives.
Job Responsibilities:
• Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area.
• Manage relationships with commercial service providers, vendors, and partners operating within the terminal.
• Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations.
• Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue.
• Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained.
• Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner.
• Prepare performance reports, revenue analysis, and service quality dashboards for management review.
• Support the negotiation and administration of commercial service contracts and agreements.
• Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal.
• Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas.
• Maintain accurate records of agreements, permits, and commercial service documentation.
Education requirements: Bachelor's degree in Business Administration, Commerce, or a related field.
Certification Requirements: Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage.
Experience: Minimum 2 years of relevant experience including 1 year in Airports.
Languages: Arabic (Fluent), English (Proficient).
Technical Skills:
- MS Office Suite (Word, Excel, PowerPoint).
- Reporting & data analysis.
- Contract & document management.
- Commercial operations systems.
Requirements
- •Bachelor's degree in Business Administration, Commerce, or a related field
- •Minimum 2 years of relevant experience
- •Minimum 1 year of experience in Airports
- •Fluent in Arabic
- •Proficient in English
- •Technical skills in MS Office Suite (Word, Excel, PowerPoint)
- •Reporting and data analysis skills
- •Contract document management
Nice to Have
- •Certifications in Commercial Management
- •Certifications in Retail Operations
- •Certifications in Hospitality
Responsibilities
- •Oversee and coordinate day-to-day commercial service activities within the terminal
- •Manage relationships with commercial service providers, vendors, and partners
- •Monitor and ensure compliance of operators with contractual obligations and airport regulations
- •Identify opportunities to introduce new commercial services and enhance existing offerings
- •Conduct regular inspections and audits of commercial service areas for quality, safety, and brand standards
- •Handle operational issues, escalations, and complaints related to commercial services
- •Prepare performance reports, revenue analysis, and service quality dashboards
- •Support the negotiation and administration of commercial service contracts and agreements
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