Branch Sales Officer

About the Role

Oversee branch service functions to deliver superior customer experiences, enhance cross-selling initiatives, and ensure adherence to defined service standards and operational controls.

What You Will Be Doing

• Execute branch activities related to new business accurately and within defined timelines, ensuring an excellent customer experience.

• Actively promote and sell appropriate financial products to achieve assigned sales targets.

• Provide accurate information and professional guidance to customers in line with the Staff Code of Conduct.

• Support overall branch operations under the guidance of the Line Manager, adhering to departmental policies, procedures, and regulatory requirements.

• Perform additional duties as assigned by the Line Manager to support effective branch functioning.

• Ensure full compliance with the Branch Governance Charter, service standards, and operational controls.

• Follow established Operating Procedures and maintain consistent adherence to them.

• Deliver assigned sales and service tasks with precision and within agreed timelines.

• Maintain a high level of professionalism while consistently delivering superior customer service.

• Adhere to Business Continuity Management (BCM) requirements and participate in mandatory training programs.

• Build and maintain effective working relationships with internal stakeholders and customers to support business objectives.

What We Are Looking For

Qualification

• Bachelor’s degree or equivalent qualification.

Experience

• Operates within the bank’s sales strategy, compliance guidelines, and customer service standards.

• Adheres to regulatory requirements, internal policies, and risk management protocols.

Follows approved product programs, pricing structures, and promotional campaigns.

• Behavioral Competencies: Fostering teamwork, building collaborative relationships, adaptability and resilience, team collaboration, result orientation, problem solving

• Functional Competencies: Attention to detail, effective communication, technical proficiency,

Initiative in the area of work for achieving sales.