Associate Vice President - Scrum Master, Everyday Banking

At Rakbank,we are transforming how customers onboard and manage their everyday banking needs through seamless digital experiences. We are seeking an experienced Associate Vice President, Scrum Master – Everyday Banking responsible for driving agile delivery while helping shape product outcomes.In this role, you will combine Scrum Master expertise with hands-on Product Ownership responsibilities, leading the day-to-day execution of onboarding and everyday banking initiatives. You will facilitate agile delivery, manage and refine product backlogs, remove delivery impediments, and ensure customer-focused solutions are delivered efficiently and at the highest quality.

What You Will Do:

• Lead Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Act as the Scrum Master for onboarding and everyday banking squads, driving agile best practices and delivery excellence.
• Serve as Proxy Product Owner, managing and prioritising the product backlog, refining user stories, and validating delivered outcomes.
• Support and deputise for the Digital Product Owner in stakeholder discussions, governance forums, and product decisions.
• Translate business objectives into prioritised backlogs with clear acceptance criteria.
• Coordinate across business, design, technology, and external partners to remove blockers and maintain delivery momentum.
• Manage sprint scope, dependencies, delivery risks, and release planning activities.
• Collaborate with stakeholders to gather requirements, validate solutions, and align delivery with strategic objectives.
• Monitor squad performance, delivery metrics, and product KPIs, providing transparent reporting and recommendations.
• Drive quality assurance activities including UAT coordination, acceptance testing, and release readiness reviews.
• Contribute to product roadmaps, business cases, and continuous improvement initiatives across digital banking journeys.

What You Will Bring:

• Bachelor's degree in Business, Technology, Computer Science, Engineering, or a related discipline.
• 8 to 12 years of experience in Agile delivery, digital product management, product ownership, or Scrum leadership roles.
• Strong expertise in Agile delivery frameworks, Scrum practices, and product backlog management.
• Proven ability to operate as both Scrum Master and Product Owner within cross-functional delivery teams.
• Experience delivering customer-facing digital products, particularly in onboarding, payments, accounts, or everyday banking domains.
• Strong stakeholder management and communication skills with the ability to influence across business and technology teams.
• Excellent analytical and problem-solving capabilities with a structured approach to decision-making.
• Ability to navigate ambiguity, competing priorities, and fast-paced delivery environments.
• Strong understanding of agile metrics, delivery governance, and quality assurance processes.
• Passion for creating customer-centric digital experiences and continuously improving delivery outcomes.
• Demonstrated experience acting as Scrum Master and/or Proxy Product Owner within large-scale digital transformation programmes.
• Experience delivering digital banking, onboarding, mobile banking, internet banking, or customer journey solutions.
• Proven track record of managing backlogs, writing user stories, defining acceptance criteria, and supporting iterative delivery.
• Experience coordinating multiple squads and managing cross-functional dependencies.
• Professional certifications such as Professional Scrum Master (PSM), Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent are preferred.