Jennifer Philips
Customer Service Supervisor
About
Jennifer Philips is a dedicated Customer Service Agent with over 10 years of experience in the aviation industry. She possesses proven expertise in high-pressure airport operations, managing disruptions, and delivering exceptional customer experiences. Jennifer excels in cross-functional collaboration, special assistance handling, and process improvement. She is seeking roles such as Customer Service Supervisor, Passenger Services Agent, or Airport Operations Agent to leverage her extensive skills and contribute to seamless airport environments.
Looking For
Experience
Customer Service Agent
Jan 2022 – Dec 2023 · 1 yr 11 mosQatar Aviation Services Limited · Qatar
- Resolved passenger issues during flight disruptions and overbookings.
- Managed check-in and boarding for 4+ flights daily.
- Delivered wheelchair and special assistance support.
Customer Service Agent
Jul 2016 – Jan 2022 · 5 yrs 6 mosAir India Airport Services Limited · Lucknow, India
- Managed check-ins, boarding, and special service requests.
- Provided care to unaccompanied minors and passengers with reduced mobility.
- Addressed customer complaints and escalated concerns as needed.
Customer Service Agent (Special Services Unit)
Jul 2013 – Aug 2015 · 2 yrs 1 moAir India SATS · New Delhi, India
- Assisted VIPs, CIPs, unaccompanied minors, and youth passengers.
- Verified documents and streamlined boarding processes.
- Supported scheduling and training coordination.
Operations Assistant (Internship)
Dec 2012 – Apr 2013 · 4 mosAir India SATS · New Delhi, India
- Assisted with counter check-ins and floor guidance.
- Supported immigration and arrival/departure coordination.
Skills
Teamwork & Leadership
Operations & Process Management
Customer Service & Passenger Handling
Industries
GCC Readiness
Languages
Education & Certifications
MBA in Human Resource
Sikkim Manipal University · 2016
BBA in Business Management (Human Resource)
Sikkim Manipal University · 2014
Diploma in Airport Management & Customer Service
Aptech Avalon Aviation Academy · 2012