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Professional

Patient Admin Executive

๐Ÿ‡ฆ๐Ÿ‡ชAbu Dhabi, UAEยท9 years experience
Resume Verified

About

Maria Shiera Grace Sison Hora is a dedicated Patient Admin Executive with a strong background in healthcare administration. She brings 9 years of experience in managing patient flow, ensuring customer satisfaction, and maintaining efficient front-desk operations. Maria excels at utilizing her comprehensive administrative and communication skills to support organizational success. She is actively seeking challenging opportunities to leverage her expertise and contribute to a thriving healthcare environment.

Experience

Patient Admin Executive

Oct 2025 โ€“ Now

NMC Royal Hospital ยท Abu Dhabi, UAE

  • โ€“Welcomed patients and families, providing information and referrals.
  • โ€“Ensured patient rights and confidentiality with high customer service.
  • โ€“Managed patient flow and front-desk operations for efficiency.

Customer Service/Admin

Sep 2024 โ€“ Sep 2025 ยท 1 yr

CD (CityDrinks) General Trading LLC ยท Abu Dhabi, UAE

  • โ€“Monitored CMS and third-party platforms.
  • โ€“Responded to customer inquiries via calls and messages.
  • โ€“Handled customer complaints effectively.

Customer Service/ Live Chat Support (Back Office)

May 2023 โ€“ Jun 2024 ยท 1 yr 1 mo

Dhooh Al Abyath Technologies ยท Dubai, UAE

  • โ€“Maintained customer accounts and recorded information.
  • โ€“Oversaw financial accounts and processed transactions.
  • โ€“Made product recommendations based on customer needs.

Personal Assistant

Oct 2017 โ€“ Mar 2023 ยท 5 yrs 5 mos

Manal Al Harbi ยท Abu Dhabi, UAE

  • โ€“Scheduled meetings and managed calendars efficiently.
  • โ€“Executed requested errands and tasks.
  • โ€“Assisted with daily time management.

QC (Quality Checker)

Apr 2017 โ€“ Sep 2017 ยท 5 mos

KINPO Electronic ยท Philippines

  • โ€“Received items from the production area.
  • โ€“Performed internal and external item checks.
  • โ€“Conducted testing and monitoring of items.

Skills

Teamwork & Leadership

Teamwork and CollaborationLeadership Quality

Administrative Support

Computer LiteracyTypingSchedule ManagementTravel PlanningErrand Running

Patient Administration

Record Management SystemData FilingPatient Flow ManagementInsurance VerificationReferral Coordination

Customer Service & Communication

Customer ServicePeople OrientedOral and Communication SkillsResponding to Customer InquiriesHandling Complaints
Customer ServiceRecord Management SystemData FilingTeamwork and CollaborationOral and Communication SkillsComputer Literacy

GCC Readiness

2 yrs GCC experience

Languages

English (Fluent)

Education & Certifications

I.T Professional

Filipino Institute

BS Criminology

Batangas State University

Highschool

Baco Catholic Highschool

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