Ambreen Jehangir
Customer Service Professional
About
Ambreen Jehangir is a dedicated Customer Service professional with a proven ability to manage customer inquiries, follow-ups, documentation, and record management. She brings 5.5 years of experience, specializing in delivering exceptional customer support and streamlining service processes. Her expertise includes effective communication, problem-solving, and proficiency in various software systems, ensuring efficient client interactions and satisfaction. She is seeking opportunities to leverage her skills in a dynamic customer-facing role.
Experience
Home Tutor
05/2021 – 08/2026Self-Employed · Sargodha, Pakistan
- Delivered individualized academic guidance based on student needs.
- Explained concepts and supported students in achieving learning goals.
- Maintained communication with students and parents on progress.
Recruitment Specialist
01/2024 – 04/2024DataSphere Consulting LLC · New York, USA (Remote)
- Evaluated resumes to identify candidate qualifications and suitability.
- Matched candidate profiles with relevant job opportunities.
- Maintained candidate records and recruitment data using Microsoft Excel.
Customer Relations Officer
04/2019 – 04/2021Toyota Sargodha Motors · Sargodha, Pakistan
- Responded to customer inquiries with accurate product and service information.
- Conducted post-delivery follow-ups to ensure customer satisfaction.
- Managed service follow-ups and maintained accurate customer records.
Teacher
08/2018 – 01/2019Kids Heaven School · Sargodha, Pakistan
- Delivered classroom lessons in accordance with the curriculum.
- Monitored student progress and maintained classroom records.
- Communicated effectively with students and parents.
Psychology Intern
06/2016 – 09/2017DHQ Hospital · Sargodha, Pakistan
- Assisted in patient interviews and case documentation.
- Maintained confidential patient records.
- Participated in multidisciplinary team discussions.
Skills
Customer Relations & Support
Collaboration & Communication
Administrative & Technical Skills
Languages
Education & Certifications
BS in Psychology
University of Sargodha · 2015
HSSC in Pre-Medical
BIE Karachi · 2010
SSC in Science
BSE Karachi · 2006