Unit In Charge.Operations.Aster Pharmacies Group LLC

Key Responsibilities:

1. People Excellence
Champion a High-Performance Culture

• Lead, coach, and develop pharmacy teams to achieve individual and store performance goals.

• Drive employee engagement, productivity, and accountability across the store.

• Ensure grooming, conduct, and service standards are maintained at all times.

• Complete onboarding, training, probation reviews, and competency assessments for all applicable team members.

• Build a customer-focused and collaborative work environment.

• Identify and nurture future leaders within the team.

Key Success Measures

• 70% of team members achieving 100% or more of assigned targets.

• 100% adherence to grooming and service standards.

• 100% completion of training manuals and probation requirements.
2. Service Excellence
Drive Customer Experience & Brand Standards

• Deliver an exceptional customer experience across all touchpoints.

• Improve customer loyalty through proactive service and personalized engagement.

• Ensure adherence to Aster service protocols and customer care standards.

• Drive positive customer feedback and Google review generation.

• Maintain store readiness for Mystery Shopping and service audits.

Key Success Measures

• NPS target achievement.

• Mystery Shopping Score ≥ 85%.

• Growth in Google reviews as per annual target.

• Consistent delivery of Aster brand standards.
3. Product & Process Excellence
Inventory Management & Compliance

• Ensure optimal stock availability and efficient inventory management.

• Monitor stock movement, expiry management, shrinkage control, and replenishment planning.

• Drive Category A product availability above required benchmarks.

• Ensure regulatory, quality, and operational compliance standards are maintained.

• Minimize eRx leakage and prescription processing errors.

• Conduct regular store audits and corrective action planning.

Key Success Measures

• Category A availability >95%.

• Reduction in inventory expiry losses.

• eRx leakage maintained within approved limits.

• LP Score >86%.

• QC Compliance >75%.
4. Technology, Digital Health & Innovation
Drive Digital Adoption

• Promote MyAster, digital ordering, and omnichannel customer engagement.

• Ensure timely processing and fulfilment of online, aggregator, and express orders.

• Leverage D365 and digital dashboards to monitor store performance.

• Support automation initiatives and process improvements.

Key Success Measures

• Aggregator cancellations maintained below target.

• Orders packed and ready within stipulated turnaround times.

• Growth in digital transactions and platform adoption.
5. Brand Equity
Build Strong Community & Customer Loyalty

• Promote MyWellth membership enrollment and customer retention initiatives.

• Drive home delivery utilization and repeat customer engagement.

• Ensure consistent representation of Aster's brand values within the community.

• Execute local marketing and promotional initiatives.

Key Success Measures

• MyWellth participation targets achieved.

• Home delivery growth achieved as per annual plan.

• Increased customer retention and repeat business.
6. Sustainability & Community Connect
Support ESG & Community Initiatives

• Participate in and organize community healthcare awareness activities.

• Support Aster CSR, ESG, and volunteer programs.

• Build partnerships and community engagement opportunities within the local market.

Key Success Measures

• Minimum one community outreach activity, campaign, or partnership per quarter.

• Active participation in Aster sustainability and community initiatives.
7. Business Performance
Drive Revenue & Profitability Growth

• Own end-to-end store P&L performance.

• Deliver revenue, AIB, non-AIB, and profitability targets.

• Drive growth in prescription and non-prescription categories.

• Ensure achievement of sales targets through effective team performance and customer engagement.

• Increase beauty care, wellness, and non-pharma product contribution.

• Monitor daily KPIs and implement action plans to close performance gaps.

Key Success Measures

• 100% achievement of store revenue targets.

• 100% achievement of AIB and Non-AIB targets.

• Growth in non-pharma sales contribution.

• Growth in beauty care and wellness category sales.

• 70% of staff achieving AIB targets.