Telephone Operator
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward.As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests/ ensuring their stay will become a memorable experience/ whereby your role will include key responsibilities such as bull; Receive each guest call in a professional and friendly manner bull; Maintain effective communication with all related department to ensure smooth service delivery bull; Handle every query in a polite and courteous manner and exceed guest expectations bull; Ensure guests are greeted by name upon calling as per the Rotana Standard bull; Maintain an up to date knowledge of the hotel and local services bull; Maintain an awareness of guest profile through the Opera guest profile system bull; Complete management 's long distance call vouchers and record them on the traffic sheet bull; Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard bull; Ensure the proper operation of the switchboard/ resulting in fast and efficient transferring of internal and external calls bull; Take messages for guests and management as per the required standard
Education/ Qualifications ExperiencesYou should ideally have a diploma degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.Knowledge CompetenciesThe ideal candidate will be customer driven and an extremely proactive and lsquo;switched on ' personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies Understanding the JobTaking ResponsibilityRecognizing DifferencesCustomer FocusCustomer FocusAdaptabilityTeamwork
Requirements
- •Diploma degree in the hospitality field
- •Previous similar work experience
- •Excellent written and verbal English communication skills
- •Strong voice modulation abilities
- •Computer literate
- •Proactive and outgoing personality
- •Ability to work well under pressure
- •Team player in a multi-cultural environment
Nice to Have
- •Previous experience with Opera system
Responsibilities
- •Receive guest calls in a professional and friendly manner
- •Maintain effective communication with all related departments
- •Handle queries politely and exceed guest expectations
- •Greet guests by name as per Rotana Standard
- •Maintain up-to-date knowledge of hotel and local services
- •Maintain awareness of guest profiles through Opera system
- •Complete and record long distance call vouchers
- •Maintain and deliver guest wake-up calls on time
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