White Spot Facilities Management Services LLC
Telecalling Agent
🇦🇪 Dubai, UAE🏢 On-site
SalesforceCRMTelecallingTelesalesCustomer ServiceLead Generation
At a Glance
- Category
- 📢 Marketing & Sales
- Level
- Mid-Level
- Experience
- 2+ years
- Type
- Full-time
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60 seconds. $5.88 one-time.
- Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment.
- Contact potential and existing customers to sell cleaning, maintenance, and AMC services.
- Follow up on enquiries and sales leads and convert them into confirmed bookings.
- Create and manage bookings, confirm service details, and coordinate with the operations teams.
- Address customer concerns professionally and escalate complaints when required.
- Maintain accurate customer records, lead status, and case updates in Salesforce.
- Achieve assigned targets for calls, lead follow-ups, sales conversions, and service quality.
- Minimum two years of experience in telecalling, telesales, customer service, or a call centre environment. Prior call centre experience is mandatory.
- Male candidate preferred due to the requirement for rotational and late-night shift coverage.
- Strong spoken and written English; Arabic language skills would be an advantage.
- Previous experience in home services, facilities management, or a similar service-based business is preferred.
- Confident in handling sales conversations, customer complaints, and multiple communication channels.
- Experience using Salesforce or another CRM platform is preferred.
- Willingness to work rotational shifts based on operational requirements is critical.
Requirements
- •Minimum two years of experience in telecalling, telesales, customer service, or a call centre environment
- •Prior call centre experience is mandatory
- •Strong spoken and written English
- •Confident in handling sales conversations and customer complaints
- •Willingness to work rotational and late-night shifts
- •Male candidate preferred
Nice to Have
- •Arabic language skills
- •Previous experience in home services or facilities management
- •Experience using Salesforce or another CRM platform
Responsibilities
- •Handle inbound and outbound customer calls, WhatsApp messages, and emails
- •Contact potential and existing customers to sell cleaning, maintenance, and AMC services
- •Follow up on enquiries and sales leads to convert them into confirmed bookings
- •Create and manage bookings and confirm service details
- •Coordinate with operations teams
- •Address customer concerns professionally and escalate complaints
- •Maintain accurate customer records and lead status in Salesforce
- •Achieve assigned targets for calls, lead follow-ups, and sales conversions
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The ATS View
- See what White Spot Facilities Management Services LLC's hiring system sees in your CV
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
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