Team Leader, Strategic Customers (AA & DAF)

Work Location: Al Ain

Job Purpose

To handle strategic customer account in the assigned region and act as a prime point of contact for ADNOC Distribution with the customer by addressing all requirement and queries and ensuring timely and sound delivery of products and services to customers to guarantee uninterrupted fuelling operations at the customer location with adherence to ADNOC standards.

Key Accountabilities

Fuelling Activities

• Manage all fuelling activities in all customer locations per assigned regions and ensure they are all adherent to HSSEQ standards.
• Manage monthly requirements through coordination with customer and location representatives and ensure additional adhoc margins are included to avoid shortage and guarantee uninterrupted operations.

Manpower Planning

• Oversee the plan of manpower in customer locations per customer need and ensure optimal utilization to guarantee full coverage of all customer locations.
• Coordinate with locations to utilize manpower to specific locations based on urgent activity per customer need and ensure timely and adherent supply of manpower to ensure smooth operations.
• Manage and oversee the process of authorization and clearance of employees within the customer locations and ensure passes are obtained in a timely manner to avoid shortage of manpower.

Customer Service
• Coordinate with the customers on a regular basis through effective communication and ensure to understand and address their needs and inquiries by acting as a point reference to their communication with ADNOC Distribution.
• Coordinate with different internal departments such as finance, maintenance, procurement, etc. to address customer inquiries or requests and ensure customer needs are fulfilled in a timely manner to guarantee optimal relationship management with customer.

Reporting
• Manage the preparation of all monthly reports from different locations under assigned regions and ensure all sales, accidents, maintenance, etc. activities are addressed per requirements and approve.
• Manage the preparation of monthly division checklists based on adopted standards and approve checklists once filled.
• Coordinate with team that monthly inspections for locations are performed on a timely basis and oversee PAP forms for inspections performed to ensure adherence and safe operations.

HSSEQ
• Manage monthly fire drills through coordination with HSSEQ and customer to guarantee protective working environment within the customer location and safe and uninterrupted operations.
• Coordinate with HSSEQ on performing audits to check the standards within the locations and ensure to review results to guarantee standards.
• Coordinate with customer personnel for the maintenance and safety standards of customer equipment used by ADNOC Distribution employees to ensure integrity of equipment and safety of locations, customer and employees.
• Plan emergency responses with customer officers and ensure the plan is updated and maintained through different changes of location and equipment and ensure the plan is communicated to all personnel.

Tank and Depot Commissioning and recommissioning
• Lead the activities of performing a commission/recommissioning to a new tank or depot at a customer location and coordinate with customer to ensure requirements, standards of newly commissioned equipment and manage the filling operation as per requirement.
• Oversee the work of contractors and operators during commission/recommissioning and ensure their adherence to specifications, requirements and HSSEQ standards.
• Authorize the maintenance activities of equipment, depots and tanks and ensure adherence to specifications, requirements and HSSEQ standards through coordinating with maintenance division and external contractors, operators, etc.

Qualifications, Experience, Knowledge & Skills

• Bachelor Degree in engineering or business or economics discipline.

• 10 years of experience in aviation fuelling activities including at least 3-4 years of increasing managerial responsibilities.