Team Leader - LHH
At a Glance
- Category
- 🛍️ Retail
- Level
- Senior
- Experience
- 3+ years
- Type
- Full-time
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JOB TITLE
Team Leader LHH | MAF Retail | Hypermarket Kuwait
ROLE SUMMARY
The Team Leader LHH is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.
ROLE PROFILE
• Oversee and implement the commercial policy agreed for the store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section Promo-Book.
• Monitor the NPS in the section work on improving areas that needs development.
• Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report .
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.
• Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times.
REQUIREMENTS
• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation .
• Detail orientated.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Back
Requirements
- •Diploma in Commerce or Finance
- •3+ years in Retail operations role
- •Pleasant and warm disposition with a customer service orientation
- •Clear communicator
- •People orientated and able to build team spirit and motivation
- •Detail orientated
Responsibilities
- •Implement quality, range, and freshness standards
- •Motivate team members and address problems immediately
- •Coach and develop team members
- •Oversee and implement commercial policy for store pricing
- •Oversee product assortment in the section
- •Negotiate internal promotions with suppliers
- •Monitor NPS and work on improvement areas
- •Ensure proper stock management (reports, value, replenishment)
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Guides for this role
- Find what's costing you interviews at Majid Al Futtaim
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
Majid Al Futtaim is a leading conglomerate in the Middle East, Africa, and Asia. They own, operate and develop shopping malls, communities, businesses, and leisure facilities.