Mashreq Bank
Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
🇦🇪 UAE, UAE🏢 On-site
Retail BankingTelesalesTeam LeadershipSales StrategyPerformance ManagementProject Management
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Senior
- Type
- Full-time
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- Responsible for delivery by the team of sales leads targets.
- To ensure that number of unqualified leads are below 3%
- Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
- Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
- Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists.
- Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
- Generate competitive knowledge and create benchmark standards for the team.
- Measure and improve cost efficiency of Telesales by optimal utilisation of resources.
- Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
- Design performance measurement metrics, evaluate and action.
- Call monitoring, coaching and feedback of Telesales agents.
- Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counselings.
- Select, recruit, train, certify and deploy Telesales Agents.
- Design scripts for effective product presentation for different products in related different campaigns.
- Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.
- Continually revise ideas, approaches in response to different calling lists and understanding prioritising the incoming jobs.
- Responsible for making decisions on telesales strategy, processes and training requirements for team members.
- Conducting appraisal performance / MBO reviews for the team.
- Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.
- Required to make decisions on work shifts, break scheduling and leave applications.
- Required to make decisions on any matters relating to improving leads generation and customer satisfaction.
Requirements
- •Experience in retail banking sales
- •Ability to manage and lead a team
- •Knowledge of telesales operations
- •Experience in performance measurement and coaching
- •Ability to design scripts and training programs
Responsibilities
- •Ensure team delivery of sales lead targets and maintain lead quality (below 3% unqualified)
- •Execute projects including workshops for goal setting and game plans
- •Build value propositions and identify winning sales strategies
- •Liaise with Sales Approach Development Manager for calling programs and lists
- •Plan capacity and schedule projects to ensure consistent sales conversion
- •Measure and improve cost efficiency of Telesales operations
- •Recommend technology support for automation and process streamlining
- •Conduct call monitoring, coaching, feedback, and performance appraisals
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Stand Out
- Get your CV to the top of Mashreq Bank's pile
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Mashreq Bank
5000+ employees
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.