Team Leader - Front Office
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Senior
- Type
- Full-time
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We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Team Leader Front Desk you are responsible to provide professional and customer focused service to our guests/ ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner/ satisfying guest expectations from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
Education/ Qualifications Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language/ along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge
The ideal candidate will be customer driven and an extremely proactive and switched on ' personality with an outgoing/ charismatic and approachable character.
You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies:
Competencies
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
Requirements
- •Degree in hospitality preferred
- •Previous experience in a hotel Front Office Department
- •Excellent written and spoken English communication skills
- •Knowledge of an additional language is a plus
- •Strong interpersonal and problem-solving abilities
- •Computer literate
- •Proactive and charismatic personality
- •Ability to work well under pressure in a multi-cultural environment
Nice to Have
- •Previous experience with Opera PMS
Responsibilities
- •Receive guests in a professional and friendly manner from arrival to departure
- •Maintain effective communication with all related departments
- •Monitor daily rate levels and occupancy levels
- •Maintain good working relationships with Front Office employees
- •Supervise Front Desk employees to ensure professional guest care
- •Provide information on hotel and local services to guests
- •Verify cashier closures of Front Desk Agents for billing accuracy
- •Ensure guest registrations are completed in Opera PMS
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- Make sure Rotana Hotel Management Corporation PJSC actually reads your CV
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.