Store Manager

Position Objective:

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.

Key Responsibility:

Financial:

• To drive the store team to achieve the store target and store KPIs.

• To ensure store shrinkage to be less than 0.2% of the cost of sale.

Process:

• To conduct regular financial and stock audits.

• To regularly update track and communicate the store dashboard.

• To maintain the VM standards in the store.

• To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)

• Oversee day-to-day store operations, including opening and closing procedures.

• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.

• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.

• Implement and enforce company policies and procedures to ensure compliance.

• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.

• Develop and implement action plans based on performance metrics to drive results.

• Maintaining the back store operation and replenishment of the merchandise.

• Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.

• Recruit, train, and develop a high-performing sales team.

• Monitor and manage store expenses, budgets, and financial goals.

Customer:

• To drive the store team to achieve club apparel, NPS and DSES goals.

• To maintain a relationship with the mall management.

• To effectively communicate with the office back-end team regarding store-related activities.

• Address customer inquiries and concerns promptly, striving to exceed customer expectations.

• To manage people in regards with performance and conduct of store employees.

Learning:

• To constantly upgrade the skills of self and team and create a pipeline of future store managers

• Identifying the learning gaps of the team and creating a process to address the same.

• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Desired Experience:

The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.