Specialist - IT Support
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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About the Company:
AIQ is an Abu Dhabi-based technology company that develops and deploys industrial artificial intelligence (AI) technologies at scale, focused on the energy sector. As a venture between Presight (G42) and ADNOC, AIQ has productized 15 AI-enabled solutions that support clients to perform better, protect teams and equipment, keep operations sustainable, and rapidly scale successes. The organization embraces an innovative and entrepreneurial spirit, looking to push boundaries and solve transformational challenges across industry. It welcomes professionals that share the desire to make meaningful and impactful contributions to the mission to deliver responsible AI to the heart of industrial processes. Always on the forefront of technology, AIQ provides its talent with an environment to thrive and excel. Working at AIQ includes participating in some of the most significant industrial transformation projects, interacting with massive data pools, utilizing sophisticated AI infrastructure that is powered by a NVIDIA GPU cloud computing platform, and access to abundant computing, storage, and network resources made available from across the G42 ecosystem.
Overview:
Job Title: Specialist IT Support
Location: Abu Dhabi, UAE
About the Company:
AIQ is an Abu Dhabi-based technology company that develops and deploys industrial artificial intelligence (AI) technologies at scale, focused on the energy sector. As a venture between Presight (G42) and ADNOC, AIQ has productized 15 AI-enabled solutions that support clients to perform better, protect teams and equipment, keep operations sustainable, and rapidly scale successes. The organization embraces an innovative and entrepreneurial spirit, looking to push boundaries and solve transformational challenges across industry. It welcomes professionals that share the desire to make meaningful and impactful contributions to the mission to deliver responsible AI to the heart of industrial processes. Always on the forefront of technology, AIQ provides its talent with an environment to thrive and excel. Working at AIQ includes participating in some of the most significant industrial transformation projects, interacting with massive data pools, utilizing sophisticated AI infrastructure that is powered by a NVIDIA GPU cloud computing platform, and access to abundant computing, storage, and network resources made available from across the G42 ecosystem.
About the role:
The Specialist IT Support is a key role responsible for maintaining, securing, and optimizing the hybrid IT environments that underpin AIQ s AI platforms and services.
Responsibilities:
Key Responsibilities
1. End-User & Workforce Support
- Provide day-to-day IT assistance for laptops, desktops, mobile devices, and peripherals.
- Troubleshoot software, hardware, and connectivity issues.
- Deliver IT inductions and onboarding sessions for new staff, ensuring awareness of IT policies, tools, and security practices.
- Support staff during offboarding by handling account closures, data backup, and access removal.
2. Identity & Access Management
- Manage onboarding/offboarding, role transitions, and permissions
- Manage Azure, Active Directory, M365, SailPoint, DFS, DHCP, DNS and internal systems.
- Implement Conditional Access and MFA policies.
- Resolve account lockouts and access escalations.
3. Collaboration & Productivity Tools
- Administer Microsoft Teams, Outlook, SharePoint, and OneDrive.
- Enable secure collaboration with external stakeholders.
- Support staff in managing shared drives, permissions, and access rights.
4. Infrastructure & Systems Management
- Oversee networks, VPN connectivity, servers, and cloud resources.
- Ensure high availability and resilience of IT services.
- Manage system upgrades, patching, and performance monitoring.
- Manage security configurations and troubleshooting.
5. Security & Compliance
- Enforce corporate security standards, including MDM enrollment, encryption, and patch compliance.
- Monitor and respond to security alerts.
- Support InfoSec audits and governance requirements.
6. Project & Technical Enablement
- Provide technical support to project teams, including specialized setups (Linux environments, GPU/AI workstations, DGX systems, Docker, GitHub/GitLab).
- Assist teams in configuring and maintaining project-required equipment.
- Support deployment of new technologies for AI and data-driven projects.
7. Procurement & Asset Management
- Manage IT stock, hardware allocation, and lifecycle tracking.
- Oversee procurement requests, license renewals, and warranty claims.
- Liaise with vendors for service, repairs, and escalations.
8. Incident & Escalation Management
- Act as the single point of contact for IT escalations.
- Coordinate with global support teams and vendors for complex issues.
- Ensure business continuity by minimizing downtime and resolving critical incidents quickly.
9. Process & Service Delivery
- Manage IT service requests through ticketing systems.
- Streamline IT processes for efficiency and compliance.
- Drive continuous improvement initiatives in IT operations and service delivery.
Qualifications:
Required Qualifications
- Education: Bachelor s degree or equivalent in Computer Science or a related field, or relevant work experience.
- Certifications including Network Administrator, Microsoft MCSA, Microsoft Azure Preferred Experience
- 5+ years as Systems and Business Support and Cloud administrator.
- Strong experience in IT Asset management , hardware build including Windows and MacOs.
- Strong experience in Active Directory, Exchange, Office 365, Windows Server, Azure, and AWS.
- Previous experience in a help desk support or troubleshooting role, particularly in a 24/7 managed services environment.
- Demonstrated experience with Microsoft Cloud Services, including Azure and Active Directory
- Strong understanding of internet protocols, LAN/WAN networking, firewalls and protocols such as DNS, HTTP, LDAP, SMTP, and SNMP. Soft Skills
- Strong problem-solving and communication skills
- Strong troubleshooting and analytical skills
- Proactive mindset with attention to infrastructure performance and security
- Effective communicator with cross-functional collaboration experienceWhat working at AIQ offers:Culture: Encouraging initiative, work in an environment that is fast-paced and varied, surrounded by talented peers from around the world, who are similarly attracted to applying their skills to solve transformational challenges.Career: Join a team in which your contribution is recognized and rewarded, while you are supported to operate at your peak performance.Rewards: An attractive renumeration package that includes healthcare, education support for dependents, leave benefits, and more.
Requirements
- •Experience in maintaining and securing hybrid IT environments
- •Ability to troubleshoot software, hardware, and connectivity issues
- •Knowledge of IT policies and security practices
Responsibilities
- •Provide day-to-day IT assistance for laptops, desktops, mobile devices, and peripherals
- •Troubleshoot software, hardware, and connectivity issues
- •Deliver IT inductions and onboarding sessions for new staff
- •Ensure staff awareness of IT policies, tools, and security practices
- •Support staff during offboarding
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AIQ provides artificial intelligence solutions tailored for the energy industry. Their focus is on optimizing operations and driving innovation in oil and gas.