SME Client Manager - Cigna Healthcare
At a Glance
- Category
- 📢 Marketing & Sales
- Level
- Senior
- Type
- Full-time
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SME CLIENT MANAGER
Responsible for managing a book of business for SME existing accounts.
Resolves complex customer issues.
Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options.
Completes day-to-day Account Management tasks without immediate supervision.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from our partners and client.
This role is eligible for sales incentive compensation (IC).
Purpose of the job/key objective
Reporting to the Head of SME Client Management, you will be responsible for:
- Managing a portfolio of SME clients.
- Engaging with our brokers/clients regularly.
- Service and support our brokers/clients as required with focus on business excellence for the organisation.
- Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.
- Building and maintaining relationships with brokers and internal customers.Main duties/Responsibilities
- Pro-actively manage and negotiate renewal for our SME portfolio by executing annual renewal strategy and optimizing rate action & profitability.
- Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.
- Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.
- Conduct strategic meetings on quarterly basis with your brokers face to face – including their management - to review the retention rate, the successes, and challenges.
- Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.
- Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year.
Account Executive Skills
- Excellent communication skills, written and verbal
- Influencing and negotiating
- Works well under pressure
- Experience of collation of data and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Capable of prioritising workloads in order to meet tight deadlines
- Sound knowledge of excel and word
- Flexible & strategic
- Basic Microsoft applications - outlook, word, excel
- Interpersonal skills
- Team working - internal/external
- Customer Focus - internal/external
- Regulatory expert
- Knowledge of processes, procedures and systems
- Good business/product knowledge
- Coaching skills
- Organisational skills
- Influencing skills
- Supervisory skills
- Basic leadership and management skills
- Good time management
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA cigna.com for support. Do not email SeeYourselfEMEA cigna.com for an update on your application or to provide your resume as you will not receive a response.
Requirements
- •Excellent written and verbal communication skills
- •Influencing and negotiating skills
- •Ability to work well under pressure
- •Experience in data collation and statistical analysis
- •Strong interpersonal and team-working skills
- •Ability to prioritize workloads and meet tight deadlines
- •Sound knowledge of Microsoft Excel and Word
- •Knowledge of processes, procedures, and systems
Responsibilities
- •Manage a portfolio of SME clients and engage regularly with brokers
- •Pro-actively manage and negotiate renewals for the SME portfolio
- •Optimize rate action profitability and execute annual renewal strategies
- •Identify and manage Compliance risks within the GCC
- •Conduct quarterly strategic meetings with brokers to review retention and challenges
- •Resolve day-to-day enquiries by working with internal stakeholders
- •Identify growth opportunities within existing groups
- •Maintain accurate database records in Salesforce (minimum 98% accuracy)
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- Check your CV before you apply to Cigna
- Get every weak line rewritten
- Download a CV written for the Gulf
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Cigna offers health insurance, pharmacy benefit management, and related services. It serves individuals, employers, and government organizations worldwide.