SFDC Program Management and Deployment Associate (Temporary)

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The NextGen Academy is a 12-month immersive program designed to launch your career in medical technology, offering hands-on experience and collaboration with diverse teams to support therapies and introduce innovative products across the region. The program is designed to develop you into a confident and capable future SFDC Program Management and Deployment Specialist, aligned with Medtronic's mission to alleviate pain, restore health, and extend life.
The Salesforce.com (SFDC) ecosystem enables commercial processes, customer engagement, reporting, and operational effectiveness across the EurAsia region. The team supports program governance, platform adoption, process standardization, and deployment initiatives across multiple markets and business functions. Working closely with commercial, technology, analytics, and operational stakeholders, the team helps optimize business processes, strengthen platform governance, and accelerate the adoption of digital and artificial intelligence-enabled capabilities. This position is based in Dubai, United Arab Emirates and follows a flexible work model.The SFDC Program Management and Deployment Specialist supports Salesforce.com (SFDC) program management, governance, and deployment activities across the region. Through the NextGen Academy, this role provides hands-on experience in customer relationship management (CRM) systems, business process documentation, change management, platform governance, training, and digital transformation initiatives. The position focuses on documenting business processes, supporting governance frameworks, enhancing platform adoption, and contributing to AI-enabled improvements within the SFDC ecosystem.

Primary Responsibilities

• Document the SFDC ecosystem, including platform capabilities, business processes, system dependencies, and user requirements.
• Map and maintain process catalogs, governance frameworks, and responsibility assignment matrices to support cross-functional ownership and accountability.
• Support the enhancement and maintenance of SFDC playbooks, process documentation, and operating procedures.
• Assist with regional deployment initiatives, including communications, SharePoint content management, training materials, and user adoption activities.
• Partner with commercial, technology, and analytics stakeholders to identify opportunities for process optimization and platform improvements.
• Support the development and implementation of governance models that align SFDC capabilities with business-critical processes and performance metrics.
• Contribute to the evaluation and adoption of artificial intelligence-enabled capabilities within the SFDC ecosystem.
• Monitor adoption, document improvement opportunities, and track deployment activities across regional business functions.
Required Qualifications

• Bachelor's Degree in Business, Information Systems, Business Analytics, Computer Science, Engineering, Operations Management, or Finance completed within the last 12 months.
• Experience through academic projects, internships, or coursework involving customer relationship management systems, business process documentation, project coordination, or digital transformation initiatives.
• Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
• Experience documenting business processes, workflows, operating procedures, or governance frameworks.
• Fluency in English, written and verbal.
Preferred Qualifications

• Internship or academic experience using Salesforce.com (SFDC) or other customer relationship management platforms.
• Experience with Microsoft Power BI, data visualization, or business performance reporting.
• Exposure to artificial intelligence, automation tools, customer relationship management analytics, or digital adoption initiatives.
• Experience supporting training, change management, communications, or system deployment projects.
• Experience working in multicultural or regional business environments.Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).