Service Ambassador( UAEN only ) - Pipeline - Abu Dhabi
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Type
- Full-time
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Delivering a seamless and welcoming customer experience at the branch entrance, the Service Ambassador ensures every client is directed efficiently and receives prompt attention in line with established service protocols. By adhering to clear work instructions and service standards, the role supports the branch's operational flow and upholds the bank's reputation for excellence in retail banking. Escalating exceptions and customer concerns to the appropriate team members enables issues to be resolved swiftly, contributing to overall branch performance. The Service Ambassador's focus on immediate task execution and direct communication with team members ensures that the branch operates smoothly and customers' first impressions are consistently positive.
Requires at least 1 year of experience in retail banking or customer service roles, with familiarity in branch operations and basic banking platforms such as core banking systems and CRM tools.
Key Responsibilities:
• Consistent first-point customer engagement for optimal branch experience
• Upholding regulatory and conduct risk standards in customer-facing activities
• Enabling efficient branch operations through proactive queue and appointment management
• Promoting digital adoption and branch self-service capabilities
Requirements
- •At least 1 year of experience in retail banking or customer service roles
- •Familiarity with branch operations
- •Knowledge of basic banking platforms
- •Experience with core banking systems
- •Experience with CRM tools
Responsibilities
- •Deliver seamless and welcoming customer experience at the branch entrance
- •Direct clients efficiently and provide prompt attention
- •Adhere to clear work instructions and service standards
- •Escalate exceptions and customer concerns to appropriate team members
- •Consistent first-point customer engagement for optimal branch experience
- •Uphold regulatory and conduct risk standards in customer-facing activities
- •Enable efficient branch operations through proactive queue and appointment management
- •Promote digital adoption and branch self-service capabilities
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- See if your CV layout works for Emirates Islamic Bank
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
Emirates Islamic Bank offers a comprehensive range of Sharia-compliant banking products and services for individuals and businesses. It serves customers across the UAE.