Service Advisor - Trucks & Buses | Al-Futtaim Automotive | FAMCO Qatar

Job Requisition ID: 181659

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the role
We are currently looking for an experienced Service Advisor to join our FAMCO Qatar team in Doha. The role will act as the main point of contact between customers and the workshop, ensuring that customer service requirements are clearly understood, properly communicated and completed to the required quality standards. The Service Advisor will coordinate service and repair activities, provide regular updates to customers and support the workshop team in delivering an efficient and professional aftersales experience.

What you will do
•    Welcome customers and understand their vehicle service, maintenance and repair requirements.
•    Open job cards and accurately record customer concerns, vehicle details and requested work.
•    Coordinate with technicians and the workshop team to ensure that work is properly scheduled and completed.
•    Provide customers with clear explanations of the required repairs, estimated costs and expected completion times.
•    Obtain customer approval before proceeding with any additional work.
•    Keep customers informed about the progress of their vehicles and promptly communicate any delays.
•    Prepare estimates, invoices and other relevant service documentation.
•    Ensure that completed work is reviewed before the vehicle is handed back to the customer.
•    Follow up with customers to confirm satisfaction and address any outstanding concerns.
•    Support the achievement of customer satisfaction, workshop productivity and aftersales revenue targets.
•    Maintain accurate records and comply with company processes, safety requirements and manufacturer standards.

Required skills to be successful
•    Diploma or technical qualification in Automotive Engineering, Mechanical Engineering or a related discipline.
•    Previous experience as a Service Advisor within commercial vehicles, trucks, buses or heavy equipment.
•    Practical understanding of vehicle diagnosis, preventive maintenance and repair procedures.
•    Experience working in an authorised dealership or structured aftersales environment is preferred.

About the team
You will be part of the FAMCO Qatar aftersales operation in Doha, supporting the Trucks & Buses service business. You will work closely with the Service Manager, workshop supervisors, technicians, parts team and other aftersales colleagues to provide customers with a smooth and professional service experience. The role reports to the Service Manager.

What equips you for the role
•    Strong customer-handling and problem-solving capabilities.
•    Good written and spoken English.
•    Knowledge of the Qatar market and a valid Qatar driving licence would be an advantage.
•    Strong knowledge of vehicle servicing, maintenance and repair processes.
•    Good understanding of workshop operations and job-card management.
•    Excellent customer service and communication skills.
•    Ability to explain technical concerns and repair requirements in a clear and simple manner.
•    Strong planning, coordination and follow-up skills.
•    Ability to manage several customer requirements and repair jobs simultaneously.
•    Good computer skills and experience using workshop or dealer management systems.
•    Commercial awareness with the ability to identify additional service and repair opportunities.
•    Ability to work effectively in a fast-paced aftersales environment.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers.  At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.