AW Rostamani
Service Advisor
🇦🇪 Sharjah, UAE🏢 On-site
AutomotiveCustomer ServiceService Management SoftwareMicrosoft OfficeVehicle MaintenanceNegotiation
At a Glance
- Category
- 🛍️ Retail
- Level
- Mid-Level
- Experience
- 3+ years
- Type
- Full-time
Get Noticed
- Make sure AW Rostamani actually reads your CV
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
- Follow the NSSW standards in all customer touch points
- Responsible to attend high profile & major fleet customers.
- Promptness in receiving/greeting customers, understand their needs
- Proper inventory of customer’s vehicle and record customers’ requirements.
- Updating customer data base
- Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
- To arrange test drive as required jointly with customer
- Ensure legible and clear job advice and create job card
- Follow-up the job progress
- Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
- Brief the customer on warranty coverage/Service contract coverage
- Promoting Service Contracts/other service products (upselling)
- Ensure job cards are closed on time
- Ensure car is cleaned and ready for delivery as per the promised date and set time.
- Notify customer in in advance in case of delay
- Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
- Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
- Develop and maintain long term relationship to enhance customer retention
- Handle customer complaints on priority and bring it to the notice of the superiors.
- Attend customer queries promptly
- Ensure the pending job cards to be closed within the time limitEducational Qualification
- Degree/3-year Diploma in Automobile/Mechanical Engineering.Work Experience
- 3 years practical experience with Dealers in similar positions.Competencies
- Customer handling & negotiation skills.
- Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and service management software (preferred).Languages
- English, Arabic is desirable
Requirements
- •Degree or 3-year Diploma in Automobile/Mechanical Engineering
- •3 years practical experience with Dealers in similar positions
- •Strong knowledge of vehicle systems, repairs, and maintenance services
- •Excellent customer service, communication, and interpersonal skills
- •Strong organizational and multitasking abilities
- •Ability to manage time effectively and prioritize tasks
- •Proficiency in Microsoft Office Suite
- •English language proficiency; Arabic is desirable
Nice to Have
- •Experience in automotive industries
- •Proficiency in service management software
- •Arabic language skills
Responsibilities
- •Attend high profile major fleet customers and understand their needs
- •Maintain proper inventory of customer vehicles and update databases
- •Re-confirm job requirements, repair details, costs, and delivery times
- •Obtain customer approvals and arrange test drives
- •Create legible job cards and follow up on job progress
- •Provide feedback on additional repairs and delayed delivery times
- •Brief customers on warranty coverage and service contracts
- •Promote service contracts and other products (upselling)
Related Jobs4 similar jobs
Get Noticed
- Make sure AW Rostamani actually reads your CV
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
AW Rostamani
1000-5000 employees
AW Rostamani is a prominent business conglomerate based in Dubai, UAE, with significant investments in automotive distribution, retail, and real estate. It serves a wide customer base.