Service Advisor

· Follow the NSSW standards in all customer touch points

· Responsible to attend high profile & major fleet customers.

· Promptness in receiving/greeting customers, understand their needs

· Proper inventory of customer’s vehicle and record customers’ requirements.

· Updating customer data base

· Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.

· To arrange test drive as required jointly with customer

· Ensure legible and clear job advice and create job card

· Follow-up the job progress

· Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.

· Brief the customer on warranty coverage/Service contract coverage

· Promoting Service Contracts/other service products (upselling)

· Ensure job cards are closed on time

· Ensure car is cleaned and ready for delivery as per the promised date and set time.

· Notify customer in in advance in case of delay

· Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle

· Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)

· Develop and maintain long term relationship to enhance customer retention

· Handle customer complaints on priority and bring it to the notice of the superiors.

· Attend customer queries promptly

· Ensure the pending job cards to be closed within the time limit

Educational Qualification

· Degree/3-year Diploma in Automobile/Mechanical Engineering.

Work Experience

· 3 years practical experience with Dealers in similar positions.

Competencies

· Customer handling & negotiation skills.

· Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).

· Excellent customer service, communication, and interpersonal skills.

· Strong organizational and multitasking abilities.

· Ability to manage time effectively and prioritize tasks in a fast-paced environment.

· Proficiency in Microsoft Office Suite and service management software (preferred).

Languages

· English, Arabic is desirable