Senior Specialist - Training Administration - (CDU-029) 50012690

General Summary

Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.

The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.

The Senior Specialist – Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.

About the Role/Project Scope

This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist – Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions.

Key Responsibilities

LMS/LXP Administration and Learner Account Management

• Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.

• Create, manage, and maintain learner accounts in Qiddiya’s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.

• Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.

• Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya’s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.

• Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya’s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.

• Administer completion certificates and badge awards within Qiddiya’s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.

• Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.

• Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.

Training Schedule Coordination and Programme Administration

• Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.

• Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.

• Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.

• Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.

• Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.

• Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.

• Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya’s LMS/LXP following live sessions.

Content Authoring and Publishing in LMS/LXP

• Author, build, and publish learning content within Qiddiya’s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.

• Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.

• Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.

• Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.

• Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.

• Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.

Dashboard Management and Reporting

• Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.

• Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.

• Monitor Qiddiya’s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.

• Maintain the four-view QREL reporting suite — Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team — ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.

• Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.

• Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.

Stakeholder Coordination and Communication

• Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.

• Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.

• Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.

• Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.

• Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.

Skills and Attributes required/ desired

Essential (must have to perform the role):

• Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.

• Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.

• Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.

• Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.

• Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.

• Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.

• Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent

• Excellent written and verbal communication skills in English. Arabic proficiency is an advantage.

• Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.

• Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.

• High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.

Desirable (advantageous):

• Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.

• Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.

• Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.

• Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.

Preferred Background and experience

• Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.

• Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.

• Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.

• Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.

• Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.

Experience working within a structured content governance and metadata tagging framework.