Senior Relationship Officer.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Key Result Areas:

• The primary responsibility of the role is to sell Credit Cards and drive balance‑building products such as Balance Transfer and Easy Cash.

• Engage customers through calls and direct meetings to identify needs and convert opportunities into sales.

• Promote appropriate credit card and balance‑building solutions aligned with customer profiles.

• Achieve assigned sales, revenue, and productivity targets.

• Ensure accurate documentation and adherence to internal policies and regulatory guidelines.

• Deliver a high standard of customer service while supporting portfolio growth

Operating Environment, Framework and Boundaries, Working Relationships:

• Operate in a call center environment.

Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up.

Problem Solving:

• Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.

• Real-time crisis management, ownership and problem resolution.

• Resolve working issues within the team as well as between telesales and other units.

• Resolve customer related issues.

Decision Making Authority & Responsibility:

• Conducting appraisal performance / MBO reviews for self.

• Position quota decision in lead generation and adjustments to accommodate changes in process.

• Required to make decision on any matter relating to improving leads and customer satisfaction.

Knowledge, Skills and Experience:

• University Graduate.

• Excellent people management skills.

• 1-2 years experience in similar work environment.

• Preferably has a practical marketing background.

• Has strong Sales and customer focus and ability to think creatively and work under pressure.

• Excellent presentation skills.

• Good team player with result driven attitude.

• Business sensitive.

• Has analytical and computer skills.

• Adaptable and versatile.