Senior Product Designer (Saudi Nationals)

Company Description

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Saudi National - Senior Product Designer to research and define user-experience problems and needs, proactively initiate the design process, deliver customer-centric design while influencing stakeholders, and positively impact customer experiences within organization policy and procedures.

Key Responsibilities:

Product Design

• Act as an Experience Ambassador for our customers

• Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features

• Collaborating with product managers, and other stakeholders to define and infuse user experience in the next generation of business concepts and solutions

• Mentor Designers and assist them in their development and growth

• Participating in the development and implementation of UX strategy, policies, processes, and standards, promoting user-centered design principles and best practices across the organization

• Solves complex topics and drives them through all stages of the end-to-end design process with interdisciplinary teamwork

• Articulates design decisions, grounded in customer centricity, business, and technical parameters, and solid design theories

• Leads validation research

• Continuously keeps the stakeholders aligned and updated on progress.

• Informs and aligns stakeholders before presentations

• Invents the design process for related squads/teams if needed and actively shapes the interdisciplinary collaboration along the process

• Active participation in foundational user research and analysis, including translation into product implications and new ideas

• Gains a deep understanding of the product to proactively identifies tasks, workflows and anticipate implications to improve the overall product experience

• Present presentations and facilitates workshops in the scope of the product/project to facilitate discussions

Governance and Resilience

• Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner

• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement

• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions

Daily Operations

• Follow daily operations relating to the job to ensure work continuity

• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards

• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner

Qualifications

Knowledge and Experience

• 6 years of designing digital products, with a strong portfolio that showcases a deep knowledge of product design knowledge & skills

• Minimum 3 years of experience in user research for conducting the qualitative and quantitative methods

• Deep knowledge of design and prototyping tools such as Figma, Figjam, Miro, Maze, Sketch, UXCam, and Zeplin)

• Self-motivated and self-starter who is comfortable taking ownership and experience in partnering with the product managers to draw the strategy for the features

• Impressing portfolio that explains your thought process and understanding of user experience

• Experience in solving the interaction and service design problems, always finding the balance between data-driven decisions making and intuition

• Highly collaborative between the cross-functional teams

• Strong experience and knowledge with AI

Education and Certifications

• Bachelor's Degree in Design (any domain of design) or equivalent experience.