Senior officer – Protocols

Travel Coordination:

• Plan, organize, and manage all official travel arrangements, including flights, accommodations, transportation, and itineraries.

• Ensure all travel arrangements comply with the UAE GCAA’s policies and procedures

• Accompany the Director General on official travels when needed to provide on-the-ground support and ensure smooth execution of plans.

Visit Management

• Coordinate official visits, including domestic and international meetings, events, and engagements.

• Develop detailed schedules and itineraries, ensuring all logistics are managed effectively.

• Liaise with hosts, embassies, and relevant government departments to ensure smooth and efficient visits.

Protocol and Etiquette

• Advise on protocol matters and ensure compliance with international diplomatic norms and standards.

• Prepare briefings and background information for official visits and meetings.

• Manage the presentation of gifts and ensure cultural sensitivities are respected..

Communication and Coordination

• Serve as the primary point of contact for all travel and visit-related communications.

• Coordinate with internal departments and external agencies to facilitate travel and visits.

Documentation and Reporting

• Prepare and maintain detailed records of all travel and visit arrangements.

• Ensure all necessary documentation, such as visas and permits, are obtained in a timely manner.

• Provide regular updates and reports on travel and visit activities.

Focal Point for DG Office Operations

• Act as the focal point for the operation plan execution and excellence requirements of the DG office.

• Ensure all operations align with the strategic goals and standards of excellence set by the DG office.

Speech Preparation

• Prepare speeches for the Director General when deemed necessary.

• Ensure speeches are well-researched, relevant, and align with the strategic goals and messaging of the UAE GCAA.

Policies, Systems, Processes & Procedures

• Manage the development and implementation of the functional policies, systems, processes, procedures, and controls covering all areas of assigned functions so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.

Reporting

• Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements, policies, and quality standards.

Quality, Health, Safety, & Environment

• Oversee and ensure compliance to all relevant QHSE management policies, procedures and controls across the unit to ensure that GCAA provides a safe, secure and environmentally responsible service to its stakeholders and internal staff.

Other Tasks/ Accountability

• Perform additional tasks relevant to the rol