Senior Officer-Billing Operations

We are currently recruiting for a Senior Officer – Billing Operations to join our Finance Team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

Responsible for the end-to-end execution of billing processes, including data extraction, validation, analysis, contract interpretation, invoice preparation, and reconciliation. The role ensures invoices are accurate, timely, and aligned with commercial contracts, while supporting complex billing scenarios. It also contributes to process improvements and automation initiatives to enhance efficiency and reduce manual intervention across assigned Business Units.

Responsibilities

Financial

• Contribute to CI initiatives delivering hard and soft savings through process improvements.

• Ensure unbilled revenue is within target across assigned BUs.

• Ensure “Time to Invoice” targets are met by optimizing billing cycle timelines.

• Improve billing accuracy, maintain credit note % within targets.

Customer

• Ensure accurate and high-quality invoicing, supported by complete documentation and detailed workings.

• Maintain invoice trackers, ensuring completeness and traceability of all supporting documents.

• Resolve internal and external billing queries promptly and effectively.

• Support accurate revenue recognition aligned with validated data and contractual terms.

• Process and validate credit notes arising from billing discrepancies.

• Support BUs/Ops with credit/debit note calculations.

• Raise ARF/ORF requests for new contracts and amendments to existing contracts.

Process

• Maintain and update billing master data (Oracle/Excel) for new and revised contracts.

• Extract, validate, and consolidate billing data from system reports, shared folders, and communications prior to invoicing.

• Reconcile source data with system outputs and resolve discrepancies.

• Perform invoice-to-GTN reconciliations and resolve variances for applicable BUs.

• Validate billable data against payroll data and obtain BU approvals for variances.

• Interpret contract terms to apply accurate billing rules and prepare and issue invoices based on validated data and contractual requirements.

• Upload invoices and supporting documentation in Oracle, where applicable.

• Generate ad-hoc invoices for relevant BUs.

• Identify billing discrepancies, errors, and potential revenue leakage risks.

• Ensure audit compliance through proper documentation, controls, and audit trails.

• Analyze billing trends and escalate risks or anomalies as required.

• Support continuous improvement of billing processes within assigned scope.

• Provide accruals and re-accruals for pending/unraised invoices to FP&A or relevant stakeholders as applicable for applicable BU’s.

Innovation

• Identify and implement automation opportunities to reduce manual effort.

• Support system-driven invoicing through effective use of data and configurations.

• Propose controls and methodologies to improve source data accuracy.

• Develop standardized templates to enhance consistency and efficiency.

• Continuously improve billing accuracy, efficiency, and turnaround times.

Selection Criteria

• Bachelor of Commmerce or Diploma in a related field is preferred but not mandatory.

• Proven experience in billing/invoicing and end-to-end billing operations.

• Strong analytical skills with experience handling large datasets.

• Advanced proficiency in MS Excel (data handling, formulas, and reporting).

• Working Knowledge of Oracle ERP and billing systems.

• Good understanding of commercial contracts and billing structures.

• Strong problem-solving, communication, and stakeholder management skills.