Senior Manager-Solutions

We are currently recruiting for a Senior Manager – Solutions to join our Total Facilities Management Team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope

The Senior Manager-Solutions is responsible for overseeing and managing the Technical Solutions team. The role requires a blend of strategic planning, team management, and operational oversight to ensure the delivery of high-quality, cost-effective solutions that aligns with business goals contributing towards growth.

Responsibilities

Financial

• Develop and implement pricing strategies for technical solutions, ensuring competitive and profitable pricing models.

• Guide the team in developing commercial proposals/pricing structure.

• Oversee financial solution development for various FM tenders.

• Present the commercials to senior management for approvals.

• Review and approve the commercial proposals.

• Allocating resources efficiently across various projects bids.

• Review contracts and managing relationships with vendors and suppliers to optimize costs and solutions quality.

Customer

• Ensure that solutions developed are aligned with client goals and expectations.

• Present the technical/commercial solution to clients as and when needed.

• Review the Technical and commercial proposals developed.

• Build and maintain strong relationships with customers to understand their evolving needs and ensure satisfaction.

• Lead mobilizations, if required, post winning the contract.

Process

• Collaborate with other business units to ensure timely and accurate submission of tender documents such as procurement, commercial, legal etc.

• Develop detailed technical presentations and documentations for tender submissions.

• Lead Sales/ bid meeting to update BU sales forecast, discussion strategy and priorities bids,

• Working closely with other departments to ensure that processes are aligned with overall business needs and goals.

• Managing capacity planning to ensure that resources are appropriately allocated to meet current and future demands.

• Perform detailed analysis on the lost bids and revise the solution strategy to increase win ratio.

Innovation

• Leveraging technology to improve and reduce operational cost which can be factored in solutions.

• Incorporate technology and innovative solutions to improve quality of our service delivery while optimizing on costs.

Selection Criteria

• Bachelor’s degree in engineering – (Mechanical/electrical discipline).

• 5 years in the similar position and 10+ years in the FM industry.

• Technical skills:

• Knowledge of FM Processes and methods

• MEP Systems

• Maintenance sand cleaning standards

• Local regulations

• Soft Skills:

• Customer Service Orientation

• Conflict Resolution

• Critical Thinking

• Leadership Skills

• Hard Skills:

• Reporting skills

• Risk analysis and mitigation planning

• Service level agreement management and analysis