Senior Manager - City Technology PMO & Demand Management (DEL 3)

Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.

This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support.

The PMO acts as the control tower for all City Technology projects transitioning into run-state operations.

Reporting Line

Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO

Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts

Role Scope (City Technology Only)

In scope delivery and handover domains, including, but not limited to:

• City Business Applications
• City Platforms (integration/IoT/data)
• City OT & Smart Systems technology
• City Physical Security technology
• City ICT infrastructure and data centers including City IT/OT Security

Key Responsibilities

A) Delivery & Handover Governance Framework (City Technology)

• Implement and maintain Delivery & Handover Governance standards for City Technology programs, including:
• reporting templates and cadence
• stage-gate criteria
• RAID log standards
• dependency tracking rules
• baseline control requirements (scope/schedule/cost)
• Ensure all delivery teams and vendors comply with governance controls.B) Integrated Program Controls

• Maintain an integrated view of City Technology delivery progress across towers and suppliers.
• Track delivery milestones, critical path items, and cross-tower dependencies.
• Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums.C) Stage Gates & Assurance (Delivery-to-Run)

• Govern and enforce delivery stage gates, including:
• Design completion readiness (as required by TDAs)
• Testing and commissioning evidence
• Documentation and as-built readiness
• Operational readiness evidence for transition into technology support
• Ensure no system progresses through gates without evidence and sign-offs.City Business Applications

City OT & Smart Systems

City Physical Security Systems

City Platforms (Integration / IoT / Data)

City ICT Infrastructure and Data Centers including City IT/OT Security

D) Risk, Issues, and Dependency Governance (RAID)

• Own RAID governance standards across all City Technology delivery programs.
• Ensure RAID logs are complete, current, and actionable.
• Run dependency reviews and cross-tower issue resolution sessions.
• Escalate unresolved risks/issues to the appropriate governance level.E) Delivery Reporting & Executive Packs

• Produce standardized delivery reporting packs including:
• Schedule health (RAG)
• Delivery risk exposure
• Dependency hotspots
• Milestone achievement
• Vendor delivery performance indicators
• Readiness risks for transition to technology support
• Ensure reporting is auditable and consistent across towers.F) Vendor Delivery & Handover Governance Support (non-commercial)

• Ensure vendors comply with City Technology Delivery & Handover Governance requirements:
• Reporting cadence
• Evidence packs
• Stage-gate readiness
• Documentation standards
• Provide delivery performance evidence to:
• Commercials/Vendor Management function (for contract governance)
• City Technology leadership (for escalation)G) Alignment to Governance, Architecture, and Cybersecurity

• Ensure delivery programs comply with:
• corporate technology governance processes (where applicable)
• City Technology governance and architecture standards
• design authority requirements (IT/OT/physical security/platforms/data)
• cybersecurity gating requirements
• Track and report exceptions and required waivers through the correct forums.

Key Interfaces

Internal:

• Director — City Technology Governance & Architecture

• Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity)

• City ITSM governance and assurance function

• Director — City Technology Operations (City) (for transition readiness alignment only)

• Finance / budgeting governance stakeholders

External:

• Systems Integrators

• Delivery contractors

• OEMs providing commissioning and handover support

• Managed service providers supporting transition planning

Success Measures (KPIs)

• % of City Technology programs compliant with Delivery & Handover Governance reporting cadence

• Stage-gate compliance rate (% passing with complete evidence)

• % of projects with maintained baseline (scope/schedule/cost)

• Delivery risk closure rate (RAID actions completed on time)

• Number of uncontrolled scope changes / late change requests

• Reduction in “handover defects” (missing documentation, missing runbooks, missing monitoring)

• Reduction in incidents caused by poor delivery transition within first 30 days of go-live

Operational Readiness & Handover Governance

• Define acceptance criteria for transition from Project to Operations

• Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place

• Validate security hardening and compliance sign-offs

• Coordinate CAB approvals and go-live governance

• Confirm training and knowledge transfer completion

Portfolio & Financial Governance

• Track total technology investment portfolio (CAPEX and transformation OPEX)

• Align with Finance for forecasting accuracy

• Monitor cost variance and earned value performance

• Maintain benefits realization tracking framework

Stakeholder Management

• Engage Directors across all City Technology tower

• Interface with Corporate PMO and Enterprise Architecture

• Present executive updates to Technology Steering Committee

• Coordinate with Procurement and Legal for contract governance alignment

• 15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
• Experience in complex multi-domain environments, ideally including:
• IT + OT programs
• infrastructure and data centers
• physical security technology delivery
• smart city platforms and integration
• Strong knowledge of:
• stage-gate Delivery & Handover Governance
• RAID management
• dependency management
• reporting and executive governance packs
• Strong stakeholder management and escalation skills
• Bachelor’s degree in Engineering, IT, Computer Science or related field (Master’s preferred).
• Experience managing IT + OT delivery environments preferred.
• Strong experience in governance-heavy or giga-project environments.
• PMP or equivalent certification required.
• Agile/Scrum or SAFe certification preferred.
• ITIL knowledge required.
• Strong financial governance and executive reporting capability.