Sales Assistant | Retail | ACE Hardware, Festival Plaza

Job Requisition ID: 183389

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Sales Assistant is responsible for maintaining a clean, organized, and shoppable store environment, focusing on delivering excellent customer service to drive sales and meet targets. The role requires strong knowledge of product categories to assist customers effectively and includes operating the point of sale system, handling deliveries, pricing, and merchandising. Success in this role is measured by customer satisfaction, sales growth, and adherence to store standards.
What You Will Do:

Customer Service

• Provide a high level of customer service both internally and externally.
• Assist and advise customers professionally with product selections.
• Utilize product knowledge to enhance customer experience and drive sales.

POS Operation

• Operate the point of sales system as needed.
• Maintain accuracy in cash operations and transactions.
• Follow cash handling procedures.

Product Knowledge

• Learn product uses and benefits actively.
• Advise customers on suitable products based on their needs.
• Increase revenue through add-on sales.

Receiving Deliveries

• Assist with receiving and displaying goods following approved procedures.
• Ensure product availability for customer purchase.

Pricing and Ticketing

• Comply with in-store procedures regarding pricing and ticketing.
• Prevent losses related to incorrect pricing.

Merchandising

• Apply merchandising principles to maintain a corporate image.
• Keep assigned department clean and tidy.
• Implement and participate in cleaning programs.

Event Assistance

• Participate in stock takes, new store openings, product launches, and seasonal events.

Required Skills To Be Successful:

• Strong communication and interpersonal skills.
• Proficient in handling sales transactions with accuracy.
• Knowledgeable in product range and can provide guidance based on customer needs.
• Ability to maintain a clean and organized store environment.
What Qualifies You For The Role:

• Completion of Secondary school.
• Minimum of 2 years of experience in a retail environment.
• Proficient in POS systems and cash handling.
• Ability to advise customers based on product knowledge.
About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.