Rider Compliance Assistant Manager

Company Description

Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Key Accountability Areas

Regulatory Compliance & Risk Monitoring

• Monitor rider permit validity, vehicle documentation, work authorizations, and road safety regulations to mitigate regulatory non-compliance risks.
• Conduct regular compliance audits across logistics operational channels and identify potential gaps or regulatory non-conformities.
• Oversee the implementation of updated regulatory guidelines into daily rider operations and fleet activities.

Cross-Functional & Operational Alignment

• Collaborate with internal stakeholders including Rider Operations, Experience, Supply, Optimization, and Performance teams to align operational workflows with compliance rules.
• Establish clear compliance control checkpoints within rider onboarding, dispatching, and performance processes.
• Analyze rider compliance metrics and prepare detailed audit reports, highlighting areas for operational improvement.
• Coordinate with external regulatory representatives and internal departments during audits, inspections, or official compliance inquiries.

Process Optimization & Governance

• Continuously review and update logistics compliance procedures, risk mitigation protocols, and operational standard operating procedures (SOPs).
• Develop corrective action plans for non-compliant rider cases, operational bottlenecks, or regulatory infractions.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Manage and monitor all HungerStation department operational governmental violations.

Qualifications

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 5–7 years of relevant experience in compliance, logistics operations, fleet management, or regulatory audit within Saudi Arabia
• Proven background in logistics or engineering operations managing driver/rider compliance and cross-functional workflows.
• Strong working knowledge of local Saudi logistics and labor regulations (TGA, MHRSD, etc.)
• Strong analytical skills with high proficiency in Excel and compliance tracking tools.

Education and Certifications

• Bachelor’s degree in Supply Chain Management, Engineering, or any other related discipline is required

• Master’s degree in Supply Chain Management or any related discipline is preferred

• International certifications in Supply Chain Management are preferred