Restaurant Manager
Spot the Problem
- Find what's costing you interviews at IHG
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
•· Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.•· Represent the outlet in daily F&B meetings and other operational meetings as required.•· Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.•· Prepare staff schedules based on forecasts, business levels, and special events.•· Monitor staff attendance, performance, grooming, and conduct regular evaluations.•· Ensure all team members comply with InterContinental grooming and service standards.•· Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.•· Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.•· Control beverage, cigar, and cigarette stocks in line with hotel procedures.•· Monitor casual labor and overtime to ensure labor costs remain within the approved budget.•· Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.•· Handle guest feedback and complaints professionally and implement corrective actions when necessary.•· Maintain updated records of regular and VIP guest preferences to enhance personalized service.•· Promote upselling initiatives to maximize revenue and achieve sales targets.•· Support and organize outlet promotions and marketing activities to drive business. •· Monitor competitor outlets and provide market feedback reports.
•· Ensure compliance with licensing laws and regulations related to alcohol service.•· Maintain accurate department records, booking procedures, and table plans.•· Delegate responsibilities effectively to ensure smooth operations during all service periods.•· Foster a positive work environment that promotes team morale, motivation, and efficiency.•· Maintain confidentiality of business and guest information.•· Ensure full compliance with health, safety, and FLS policies, including proper use of safety equipment and reporting of hazards or incidents.•· Perform any other duties as assigned by senior management.
Requirements
- •Lead daily restaurant operations and ensure high service standards
- •Represent the outlet in daily F B meetings
- •Conduct daily team briefings
- •Prepare staff schedules based on forecasts and business levels
- •Monitor staff attendance, performance, grooming
- •Ensure all team members comply with grooming and service standards
- •Oversee sanitation, hygiene, and cleanliness
- •Control beverage, cigar, and cigarette stocks
Nice to Have
- •Ensure compliance with licensing laws and regulations related to alcohol service
- •Maintain accurate department records, booking procedures, and table plans
- •Delegate responsibilities effectively
- •Foster a positive work environment
- •Maintain confidentiality of business and guest information
- •Ensure full compliance with health, safety, and FLS policies
- •Perform any other duties as assigned by senior management
Responsibilities
- •Ensure service stations, bar areas, and operating equipment are properly maintained
- •Monitor casual labor and overtime to ensure labor costs remain within budget
- •Maintain strong guest engagement
- •Handle guest feedback and complaints professionally
- •Maintain updated records of guest preferences
- •Promote upselling initiatives
- •Organize outlet promotions and marketing activities
- •Monitor competitor outlets and provide market feedback
Related Jobs
Browse Similar
- Find what's costing you interviews at IHG
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.
IHG is a global hospitality company. It manages and franchises a portfolio of hotel brands, serving travelers and guests around the world.
View all jobs