Relationship Officer - ADIB@Work (Outsource)

Role: Relationship officer

Role Purpose:

Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures.

Key Accountabilities of the role

• To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.

• Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.

• Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.

• Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.

• Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services

• Participate and complete activities assigned by management.

• Full awareness on product policies, and procedures and ensure swift implementation.

• Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.

• Full awareness on assigned products in term of knowledge/process and ensure full adherence.

• Deliver a timely prompt service to customers.

• Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.

• Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.

• Follow the approval process and escalate the delay to superiors if any.

• Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.

• To ensure quality of applications submitted and rectify error/omission if any.

• Check the file activation and notify management in case of delay at Card centre end.

• Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow.

• Initiate cross-sell other banking products (on best efforts basis).

• Escalate customer complaints to management if any

Specialist Skills / Technical Knowledge Required for this role:

• Multi-products sales, payroll or employee banking experience.

• Good knowledge of retail banking service standards, sales skills and computer skills

• General awareness of competitors in local/regional market

• Driving License