Nahdi Medical
Regional IT Support Specialist RYD (2023826)
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
ITIL FoundationSC-OSAMS Office SuiteNetworkingWindows InstallationInfrastructure
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Experience
- 0-3 years
- Type
- Full-time
Before You Apply
- See if your CV gets past the software before Nahdi Medical sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
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Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed.
Accountabilities
- Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices.
- Implement IT Corporate projects and ensure End users devices (Corporate & Stores) compliance with IT standards and policies.
- Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third-party SLA breaching cases.
- Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshment
- Support in the execution and the development part of stores operations at offices and then hand it over to the third parties (retail applications preparation, devices configuration for new openings, ROBOT, QMS, Drive Thru. Etc.)
- Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards.
- Conducting regular site visits to all assigned regional stores, to ensure good relationship with end users and maintain their satisfaction and NPS.
- Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Work Environment
- Indoors: 30%
- Outdoors: 70%
- Working Days 5 Working Days
- Days off: 2 Days Off
- Working Hours: 8:00 AM – 6:00 PM (1 hour break) (on call 24/7)
Job Requirements
- Education: BSc in IT (or related)
- Experience:0-3 Years of Experience
- Computer Skills: MS Office Suite
- Networking Basics
- Windows installation
- Infrastructure Knowledge
- Certifications: Certified ITIL Foundation, and SC-OSA Inter mediate Level
- Languages: English - Arabic
Requirements
- •BSc in IT or related field
- •0-3 years of experience
- •Proficiency in MS Office Suite
- •Networking basics
- •Windows installation skills
- •Infrastructure knowledge
- •Certified ITIL Foundation
- •SC-OSA Intermediate Level certification
Responsibilities
- •Support daily operations of corporate users at branch and maintenance offices
- •Monitor and support office services, network, IP phones, Meeting rooms, and printing devices
- •Implement IT Corporate projects and ensure device compliance with standards
- •Act as a point of contact for internal departments and third-level escalations
- •Collaborate with third parties during project implementations for stores operations
- •Support execution and development of stores operations (retail applications, HW, technology refreshment)
- •Test new systems and applications patches before deployment
- •Conduct regular site visits to regional stores to maintain end-user satisfaction
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Before You Apply
- See if your CV gets past the software before Nahdi Medical sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Nahdi Medical
5000+ employees
Nahdi Medical Company is a leading pharmacy retail chain in Saudi Arabia, offering a wide range of pharmaceutical and healthcare products and services.