Receptionist - Office Administration

ABOUT DHL Express & WHAT YOU CAN EXPECT
At DHL Express, we are proud to be the most international company in the world, with a global network spanning more than 220 countries and territories, connecting people and businesses every day. Our people are at the heart of our success, and our strong focus on culture, development and inclusion has earned us consistent recognition among the World’s Best Workplaces, including being ranked#2 on the Fortune World’s Best Workplaces™ 2025 list. When you join DHL Express, you become part of a diverse, energetic and truly international team where you can learn, grow and build your career while making a meaningful difference for our customers and communities around the world.
JOB OVERVIEW
The jobholder is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations.
MAIN RESPONSIBILITIES
• Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
• Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
• Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
• Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
• Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
• Assist with any administration request or reports as requested.
• Support and cover the incentive coordinator in his absence
• Support in NPA First Calls to have the customer experience on DHL Service
• Support in answering call center calls if needed
• Assist the service point walk-in customers if needed
• Provide Continuous Improvement initiative and suggestion to improve Reception processEDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS
• Sounds educational background with knowledge of the Service industry an advantage
• Excellent English communication skills, with knowledge of Arabic is an added advantage
• Typing speed of minimum 30 words a minute
• Passion for delighting customers
• Should be self- motivated and able to work under pressure
• Good relationship building and interpersonal skills
• Working knowledge of MS office packages
• Team Player*DHL Express UAE is a fair and inclusive employer committed to equal opportunities for all