Receptionist Cum Sales for Wellness Center Abu Dhabi
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Junior
- Type
- Full-time
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Location: Abu Dhabi, UAE
Industry: Wellness & Fitness
Employment Type: Full-time
Job Summary
We are seeking a presentable, customer-focused, and sales-driven Receptionist cum Sales Executive to join our wellness centre in Abu Dhabi. The ideal candidate will be responsible for managing front-desk operations, providing an excellent client experience, promoting wellness services, and driving revenue through effective upselling, cross-selling, and membership sales.
The candidate should have excellent communication skills, a professional appearance, and the ability to build strong client relationships while achieving sales targets.
Key Responsibilities
Reception & Customer Service
- Welcome clients and visitors warmly, maintaining a professional and welcoming reception area.
- Handle incoming calls, WhatsApp enquiries, emails, and appointment bookings.
- Manage client registrations, schedules, payments, invoices, and daily reception activities.
- Explain the centre’s services, packages, memberships, and wellness programmes to prospective clients.
- Follow up with clients regarding appointments, enquiries, renewals, and feedback.
- Maintain accurate client records and ensure smooth daily operations.Sales, Upselling & Revenue Generation
- Promote and sell wellness services, Pilates sessions, fitness packages, memberships, and other centre offerings.
- Actively upsell premium packages, membership upgrades, additional sessions, and complementary wellness services.
- Cross-sell relevant services to maximise revenue per client.
- Convert walk-in enquiries, telephone enquiries, social media leads, and WhatsApp enquiries into bookings and paying clients.
- Follow up with prospective clients to close sales and encourage repeat purchases.
- Achieve monthly sales targets and contribute to the overall revenue growth of the centre.
- Inform existing clients about promotions, seasonal offers, new services, and membership renewal opportunities.
- Maintain a database of leads and track enquiries, conversions, follow-ups, and sales performance.
- Build long-term client relationships to improve retention, referrals, and repeat business.
Qualifications & Requirements
• Previous experience in reception, customer service, sales, or front-desk operations, preferably in a wellness centre, Pilates studio, spa, gym, beauty clinic, or hospitality environment.
• Proven sales skills with experience in upselling, cross-selling, and achieving sales targets.
• Excellent verbal communication and interpersonal skills in English; Arabic is an advantage.
• Professional, well-groomed, and presentable appearance suitable for a premium wellness environment.
• Strong customer service skills and a confident, friendly, and persuasive personality.
• Ability to handle multiple tasks, manage appointments, and work in a fast-paced environment.
• Basic computer skills and familiarity with booking systems, CRM software, and payment systems.
• Target-oriented, proactive, and comfortable initiating sales conversations.
• Willingness to work flexible shifts, including evenings and weekends, as required.
Salary + commsions
Requirements
- •Previous experience in reception, customer service, sales, or front-desk operations
- •Experience in wellness centre, Pilates studio, spa, gym, beauty clinic, or hospitality
- •Proven sales skills with experience in upselling and cross-selling
- •Excellent verbal communication and interpersonal skills in English
- •Professional, well-groomed, and presentable appearance
- •Strong customer service skills and a persuasive personality
- •Basic computer skills and familiarity with booking systems and CRM software
- •Target-oriented and proactive
Nice to Have
- •Arabic language skills
Responsibilities
- •Welcome clients and handle incoming calls, WhatsApp enquiries, and emails
- •Manage client registrations, schedules, payments, and invoices
- •Explain centre services, packages, memberships, and wellness programmes
- •Follow up with clients regarding appointments, enquiries, and renewals
- •Promote and sell wellness services, Pilates sessions, and fitness packages
- •Convert walk-in, telephone, and social media leads into bookings
- •Achieve monthly sales targets and contribute to revenue growth
- •Maintain a database of leads and track sales performance
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