Personal Banking Service Advisor UAEN (PIPELINE )
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Type
- Full-time
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Personal Banking Service Advisor
Job Purpose
To deliver exceptional customer service by handling branch-based banking transactions, resolving customer queries, promoting banking products and services, and ensuring compliance with bank policies and regulatory requirements. The role serves as the first point of contact for customers, enhancing their overall banking experience while contributing to business growth.
Key Responsibilities
Provide high-quality customer service and address inquiries efficiently.
Process customer transactions including account opening, account maintenance, fund transfers, cheque services, and service requests.
Assist customers with digital banking enrollment and self-service channels.
Identify customer needs and promote relevant banking products such as accounts, cards, deposits, loans, and insurance solutions.
Handle customer complaints and service issues, ensuring timely resolution.
Ensure accuracy and compliance in all transactions and documentation.
Maintain knowledge of banking products, policies, and regulatory guidelines.
Support branch sales and service targets through effective customer engagement.
Adhere to Anti-Money Laundering (AML), KYC, and internal control requirements.
Qualifications
Bachelor's degree in Business Administration, Finance, Banking, or a related field.
1-3 years of experience in banking, customer service, sales, or branch operations.
Fresh graduates with strong customer service orientation may also be considered.
Skills & Competencies
Strong customer service and relationship management skills.
Excellent communication and interpersonal abilities.
Sales and cross-selling aptitude.
Knowledge of banking products and services.
Attention to detail and accuracy.
Problem-solving and conflict resolution skills.
Ability to work in a fast-paced environment.
Proficiency in Microsoft Office and banking systems.
What We Offer
Competitive salary and benefits.
Career development and growth opportunities.
Comprehensive training programs.
Collaborative and customer-focused work environment.
Exposure to a wide range of retail banking products and services.
Requirements
- •Bachelor's degree in Business Administration, Finance, Banking, or a related field
- •1-3 years of experience in banking, customer service, sales, or branch operations
- •Fresh graduates with strong customer service orientation may be considered
- •Strong customer service and relationship management skills
- •Excellent communication and interpersonal abilities
- •Sales and cross-selling aptitude
- •Knowledge of banking products and services
- •Proficiency in Microsoft Office and banking systems
Responsibilities
- •Provide high-quality customer service and address inquiries efficiently
- •Process customer transactions including account opening, maintenance, fund transfers, and cheque services
- •Assist customers with digital banking enrollment and self-service channels
- •Identify customer needs and promote relevant banking products (accounts, cards, deposits, loans, insurance)
- •Handle customer complaints and service issues ensuring timely resolution
- •Ensure accuracy and compliance in all transactions and documentation
- •Maintain knowledge of banking products, policies, and regulatory guidelines
- •Adhere to Anti-Money Laundering (AML), KYC, and internal control requirements
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- Find what's costing you interviews at Emirates Islamic Bank
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Emirates Islamic Bank offers a comprehensive range of Sharia-compliant banking products and services for individuals and businesses. It serves customers across the UAE.